Accounting Graduate
Resume:
PAULA KHRYSTYN P. CUNANAN
**** **** ****** **********. **** San Isidro
Angono, Rizal
*************.*******@*****.***
OBJECTIVE:To obtain an accounting position where I will be able to contribute my skills,
knowledge and experience to a company that will give me an opportunity to develop my career.
Career Profile
• Possess strong analytical and problem solving skills, with the ability to make well
thought out decisions.
• Excellent written and verbal communication skills.
• Highly trustworthy, discreet and ethical.
• Resourceful in the completion of projects, effective at multi-tasking.
On the Job Training (OJT)
Felicidad B. Diva and Co. CPAs – 431 Turquoise St., Palmera Hills II-C, Taytay, Rizal
Tel. no 660 1811
Felicidad B. Diva
Managing Partner
Daily Task
Compilation of working paper
•
Bookkeeping
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BIR Vat Relief (BIR software)
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Encoding
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Preparing trial balance and other related basic accounting staff works.
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WORK EXPERIENCE:
Account Manager to client for GHS Marketing Campaign (July 2009 – February 2011)
Global Sky TeleCommunications Center
Responsible for the daily monitoring of agents.
•
Create schedules and identify staffing needs.
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Responsible for the development of the team through daily coaching sessions and task
•
delegation.
Tasked to create daily business report to serve as guide in accomplishing account specific
•
goals.
Coordinate with the team for any issues concerning the client and/or agents.
•
Provide coaching and monitoring sessions on a daily basis.
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Task to handle daily updates of agent’s stats through consolidation of individual reports
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Consolidation of important account updates which are delivered via team meetings.
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Responsible for the improvement of all team members.
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Provided intensive product training to new hires who qualified for the account.
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Provided monitoring and one-on-one coaching.
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Conduct analysis of training needs.
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Senior Customer Service Representative – GHS Marketing (February 2008 – June 2009)
Global Sky TeleCommunications Center
Second-in-command to the Team Leader.
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Provided intensive product training to new hires who qualified for the account.
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Online stores that offer inbound, outbound and email support.
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Processing of orders of pending client and sending them confirmation email about the
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transaction they have made.
Consolidation and analysis of reports based on trainees’ performance.
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Provided floor-walking support and took both technical and non-technical escalations
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from trainees.
Sterling Global Call Center
Customer Service Representative
Responsible for taking orders for local food delivery service.
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Task to handle daily complaints.
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Responsible in gathering client information and making sure to collect complete and
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correct orders for product/service offered.
TRAININGS AND SEMINARS
Problem Solving Workshop
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- Intensive practice and application of the different problem solving techniques.
Customer Service Training
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- Underwent intensive customer service training which includes modules on:
- Speech and Grammar
- Communicating in a Professional Way
EDUCATIONAL BACKGROUND:
School Attended Address Year Attended
National College for Business and Arts Taytay, Rizal 2011-2014
BS Accountancy Philippines
Angono Special Program for the Arts Angono, Rizal 2000- 2004
Angono National High School Music- Vocal Philippines
Angono Elementary School Central Angono, Rizal 1994- 2000
Philippines
CHARACTER REFERENCE
1. Mr. Joel P. Wanagen
National College of Business and Arts
Accountancy Professor
2. Evangeline Buenaventura
National College of Business and Arts
Department of Accountancy Head
College Department Chairman- Accounting Department
3. Felicidad B. Diva
Felicidad B. Diva and Co. CPAs
Managing Partner
660-18-11
I hereby certify that the facts contained in this resume are true to the best of my knowledge.
Paula Khrystyn P. Cunanan
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