Customer Service Sales

Jessica Venneri

**** ***** ***

Melbourne Beach, Fl 32951

********@*****.*** Ph - 321-***-****

Summary

Experienced sales professional with outstanding customer service skills, aggressive presentational and closing skills and excellent relationship building characteristics resulting in production and profitability in any highly competitive market.

Experience

Chase Melbourne, FL 2009 - 2012

Sales and Customer Service Specialist

Single point of contact for a consistent pipeline of 150+ borrowers applying for home modifications, principal reduction programs, unemployment forbearance, repayment plans, short sales, deed in lieu and foreclosures.

Review and document all borrower submitted loan packages and advises borrowers of all necessary items needed to complete the loan process.

Responsibilities include: Ordering Escrow Analysis, BPO’s, Tax Transcripts and sending 30 and 15 day missing items letters to borrowers. Required to submit three fully perfected loans to underwriting daily and must complete 4 hours of company training weekly to stay current on industry changes and updates.

Healthy Life Concepts Marketing Windermere, FL 2005 - Present

Virtual Marketing Assistant

Search Engine Optimization - Evaluated and tested existing site infrastructure; Keyword market research on targeted markets searching habits. Data based existing data from server logs and created statistical analysis to project future behaviors.

Successfully created and managed internet marketing campaigns that included: Pharmaceutical media advertising, e-mail campaigns, banner ads, e-commerce sales events, newsletters and various promotional strategies.

Social media optimization and website editing.

Process customer online orders via virtual merchant account terminal.

American Lending Capital Corp. Indialantic, FL 2001 - 2005

Loan Officer/Assistant to CEO

Responsible for recruiting and hiring all new loan officers and set ups of multiple net branch locations. Assisted all net branches in handling all aspects of mortgage financing from origination, loan structuring to closing and compliance.

Conducted training for all new net branches on our extensive product line offered through 138 lenders and

ensured a successful team through continued sales training; implementing sales techniques and day to day guidance.

Monitored all sales quotas, commissions and volume bonuses. Prepared bi weekly payroll ledgers. Completed and executed all broker packages.

Loan Origination

Platinum Capital Group Melbourne, FL 1998 - 2001

Loan Officer

Assisted borrowers with A through D credit in obtaining a mortgage for a home purchase or refinance.

Reviewing residential loan application file to verify the completeness of data and meets with the establish standards of the organization. Worked with more than ten investors on a daily basis.

Mortgage processing; gathered all documents required for loan approval and submitted to the investor.

Placed orders for title search and closing, appraisals, surveys and mortgage payoffs if needed.

Experienced working with customer, title companies and appraisers nation wide through internet purchased leads .

Created local lead sources by establishing relationships with Realtors, Home Builders, Investment Brokers, Lead Clubs, Open Houses and most importantly, referrals.

Anden Investments Palm Beach Gardens, FL 1991 - 1998

Sales Assistant to Investment Broker

Compiling an average of 15 to 20 daily financial reviews through Microsoft Excel, calculating quarterly profits and losses for client/broker reviews.

All administrative duties including but not limited to: Word, Excel, Outlook, PowerPoint

Organized bi-weekly seminars including PowerPoint presentations.

Education

Florida Atlantic University - Boca Raton, FL

Palm Beach Community College - Palm Beach Gardens, FL

Belle Vernon Area High School - Belle Vernon, Pennsylvania

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