Customer Service Sales

Elijah Janiel Alicea

**** ******* ***** ******

Cleveland, Ohio, 44144

216-***-****

**********@*****.***

Objective

A position in an industry where I can apply my skills and experience to further the

industry’s objectives, and enhance my career development

Work Experience

Barnes & Noble, Cleveland, OH 08/2013 - Present

Shift Leader: Perform opening and closing procedures and all support tasks; cash

handling; provide exceptional customer service by upselling, maintaining product

presentation standards, and maintaining cafe cleanliness; prepare and serve drinks and

food; protect company assets and store safety; orient new cafe servers by ensuring a

smooth acclimation to the store and culture; track inventory

UPS, Cleveland, OH 5/2013 –

10/2013

Part-time Package Handler: Continually lifted, lowered, slid and stocked packages,

loaded airplanes; operated tow motor

TGI Fridays, Brooklyn, OH 4/2012 – 6/2012

Part-time: Worked with crew members to provide timely and satisfactory service

to customers; maintained a clean and organized work area

Light Year Music, Cleveland, OH 4/2011 – 6/2011

Temporary: Ghosting computer files; equipment sales and rentals; janitorial work;

internet item listing; musical instrument wiring; DJ software usage; inventory

Our Father’s House, Cleveland, OH 7/2010 – 8/2010

Project: Demolishing and rebuilding walls; equipment management; janitorial work

Youth Opportunities Unlimited, Cleveland, OH 6/2008 – 8/2008

Seasonal: Maintenance; landscaping; janitorial work; equipment management;

furniture arrangement; painting; assisting with childcare

Skills

Communication (verbal, written, negotiating); Interpersonal (teamwork, motivating others,

problem-solving); Productivity (time management, punctuality, multi-tasking);

Computer (Microsoft Office, Internet Explorer, printing, scanning)

Education

James Ford Rhodes – Cleveland, OH Graduated 6/2012

Achievements: Advanced Ohio Graduation Test Scores, Second place

trophy in Creative Writing, President of the Poetry Club, First place

certificate in Creative Writing, Advanced Math League

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