Customer Service Manager

**-* ********* ********** * Old Bridge, NJ ***** * 732-***-****

Dupre L. Anderson

SUMMARY OF QUALIFICATIONS

Professional, skillful, and dedicated Individual with extensive experience

in the coordination, planning, confidentiality, and support of daily

operational and administrative functions.

. Demonstrated capacity to provide comprehensive support for

executive-level staff including scheduling meetings, coordinating

travel, and effectively managing all essential tasks.

. Experienced in Human Resource Administration/Coordination

. Proven track record of accurately completing research, reporting,

information management, marketing, and business-development efforts

within budget requirements.

. Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

. Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and

resolve issues in initial stages.

PROFESSIONAL SKILLS

-- Human Resource/Management Skills -- Office

Procedures

-- Customer Service Skills -- Typing

(50+ wpm)

-- Business English -- Filing/Editing

-- Microsoft Office -- JD Edwards

-- Microsoft Windows -- AS400

-- Lotus Notes

-- Residential Property Management

-- Yardi - Property Management Software

PROFESSIONAL EXPERIENCE

A. D. Lamont, LLC.

11/2010 - Present

Owner

Responsibilities

. Responsible for the operational management of the kitchen. Making

sure that all health and safety requirements are met. In charge of

the cooking, preparation and serving of meals and refreshments.

Keeping the kitchen organized, ensuring utensils are placed in the

correct place. Ensuring the kitchen is a safe environment to work

in. Advising new cooking techniques and equipment to kitchen staff.

Carry out the preparatory work for creating dishes. Cooking,

breakfast, lunch and evening meals. Checking food items on delivery

and tidy them into cold storage. Prepare and present dishes so they

are ready for guests at the right time. Ensure all the food

produced is of the very highest standard and delicious. Serving

classic Southern American cuisine. Responsible for food stock

control, ordering high quality vegetables and meat. Preparing food

for both public visitors and private event guests i.e. weddings

etc. Introducing & developing new dishes & measuring consistency

and performance. Meal preparation and menu planning. Ensuring the

kitchen is maintained and cleaned to the highest level.

B. Signature Property Group Inc.

07/2009 - 10/2010

Regional Property Manager

Responsibilities

. Managed properties in the efficient and value enhancing manner that

is consistent with the overall strategic asset plan for the

property. Accountable for all business, financial, and management

aspects of the assigned property including preparing, implementing

and adhering to the approved strategic asset plan, a budget for the

property, developing and maintaining strong working relationships

with residents, and supervising the day to day activities of the

engineering, maintenance and other building staff as well as

contract services.

Anderson, Page 2

. Prepare annual budgets, monthly financial variance reports,

operations analysis, and modification reports, and ensure that all

reports are reviewed and approved by the Board of Trustees.

. Conduct formal site inspections weekly in compliance with

established community guidelines.

. Participate in the negotiations of services contracts with outside

vendors to achieve the highest levels of performance at the lowest

cost.

. Hire, train and supervise a qualified administrative and

engineering, management staff for the property to promote efficient

and cost effective operations. Responsible for employee

administration, including performance measurement, salary reviews,

setting goals and motivating subordinated to meet goals.

C. AFFORDABLE HOUSING ALLIANCE - EATONTOWN, NJ

10/2007 - 08/2008

Regional Property Manager/Asst. Director of Resident & Client Services

Responsibilities

. Assisted Director in all aspects of property management, budgeting,

financial forecasting, and purchasing.

. Overall management and financial success of portfolio of over 1,350

throughout Monmouth and Ocean Counties. Conducted regular site

visits to evaluate the progress and needs of the individual

properties. Monitored financial and operational reports. Improved

the overall financial performance of each property by increasing

revenue and controlling expenses while maintaining company

standards. Oversaw leasing, marketing, resident service and

maintenance practices. Conducted appeal hearings for applicants who

were rejected. Oversaw the coordination of resident programs with

outside agencies. Worked closely with Mental Health Association by

placing individuals with developmental disabilities in apartments

for independent living. Performed regular staff evaluations and

was responsible for all hiring-termination decisions with the

portfolio. Achieved customer satisfaction through prompt

responsiveness, communication, professionalism and attention to

detail.

. Worked successfully with state and government regulations, and also

with section 8 programs.

. Worked very closely with COAH, Low Income, Tax Credit and other

Affordable Housing issues.

E. COMMUNITY PROPERTY DEVELOPMENT, INC. - CLIFFWOOD, NJ

06/2002 - 08/2009

V.P. Operations Management/Regional Property Manager

Responsibilities:

. Directed all operations and administrative project support efforts.

Conducted in-depth business-development research and compiled

results for review by proposal team. Developed presentations and

scheduled all executive-level meetings and travel. Prepared weekly

time, expense, and travel reports. Managed invoicing and billing

departments. Designed, coordinated, and maintained vital

competitive analysis process to facilitate implementation of

aggressive marketing strategy.

. Successfully oversaw all business/financial aspects of the company.

Served as the Human Resource Administrator for the company, which

included payroll, insurance benefits, hiring and orientation of new

employees.

Complete oversight of all real estate property management functions

such as managing the day-to-day administrative and maintenance

operations, extensive staff supervision, creating and implementing

leasing and marketing plans, resident relations, budget preparation

and financial reporting, and monitoring federal regulated

compliance programs.

Demonstrated ability to manage multiple and complex operational

matters on a daily basis; strong supervisory skills with the

ability to provide leadership, staff development, and provide

motivation to a team of diverse skill sets. Proven experience with

the administration and management of a multi-site portfolio.

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. Managed portfolio of over 2400 rental units

1. Collected rent

2. Made large deposits

3. Screened individuals for possible tenancy

4. Managed entire maintenance

F. ABERDEEN TOWNSHIP RECREATION DEPARTMENT - ABERDEEN, NJ

06/1996 - 08/2004

Site Supervisor

Responsibilities:

. Provided administrative support to the Director as well as became

the Site Supervisor/Assistant Director for the Recreation

Department. Oversaw all 300+ attendees, as well as a staff of 25.

Played key role in the interviewing process for counseling staff.

Organized all daily outings during the summer months. Maintained

payroll for each staff member on a bi-weekly basis.

. Oversaw various recreational activities throughout the calendar

year such as: Adult Volleyball, Open Gym Nights, Recreational

Cheerleading, Recreational Soccer and help participate in the

running of Aberdeen Day.

. Assistant Director of the Aberdeen Township H.A.M (Hazlet, Aberdeen

Township, and Matawan Borough) a Therapeutic Recreation Program,

which serves individuals with disabilities in the bayshore

communities.

EDUCATIONAL EXPERIENCE

Matawan Regional High School, Aberdeen, NJ

High School Diploma

June 1997

Brookdale Community College, Lincroft, NJ

AA - Education

May 1999

The College of New Jersey, Ewing, NJ

BS - Biology/Education

May 2001

Liberty University, Lynchburg, VA

MA -Education

May 2013

ACCREDIDATIONS

ACM (Accredited Community Manager) - NJMHA

ARM (Accredited Residential Manager)

Member of CAI since 2009

CMCA - 2009

MEMBERSHIPS

Aberdeen Township Planning Board 2001 - 2003

Kappa Alpha Psi Fraternity 2004

Old Bridge Township Housing Authority 2013 - 2017

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate