Customer Service Office Staff
Resume:
Riverside C A 92504 E-mail:
julissagonzales72@y
ahoo.com
Julissa Marie Gonzales
Objective To obtain a challenging position in a medical front
office wherein my experience, abilities and
willingness to do a great job can be fully
utilized.
Summary of 8 years experience working in a medical setting
qualifications Strong organizational skills
Excellent verbal and written communication skills
Familiar with bi-lingual English/Spanish medical
terminology
Self motivated team player
Accustomed to working in a fast paced medical
front office environment
Always willing to go above and beyond for the
benefit of the team
Professional March- Present Professional
experience Advantage Santa Ana, California
Imaging / File Clerk
Sorting incoming loan documents by loan number
Filing back the documents in a large file room
warehouse environment
Copy requests
Pulling requested files from shelves for shipment
back to clients
Scanning documents
July 2011 -Sept 2012 Bright Now Dental Fontana,
California
Patient Care Market Coordinator
Part of a focused office staff for a leading
provider in Dental Care
Researching, scheduling and follow up with patients
regarding their Dental needs focusing on patient
satisfaction and overall customer service
Responsible for maintaining patient medical records
in a large organized filing system
Assisted with all facets of Dental front office
work
Sept 2008 June-2011 Western
Dental Services, Inc Orange, California
Call Center Bi-lingual Customer Service
Representative
Responsible in providing quality service to all
inbound and outbound calls
Centralizing patient eligibility and facilitate
conversation with patient into scheduling
appointments
Have the ability to multitask and problem solve
Handled high volume call center, inbound/outbound
calls
Responsible in verifying insurance
Responsible for collecting payments over the phone
handling 70-90+ inbound/outbound calls on a daily
basis
Responsible for entering information and maintained
files into specialized database call logs and other
information.
able to communicate effectively
able to resolve the issues
Outgoing and energetic attitude
Ability to Think Quickly
Oct 2004 - Aug 2008 Riverside Medical
Clinic Riverside, California
Patient Services Representative
Part of a focused front office staff for a busy
family practice
Researching, scheduling/following up with patients
regarding their clinical needs with an emphasis on
complete satisfaction and overall customer service
Responsible for the filing and ordering of medical
records for patients
Responsible for preparing patient charts for 5
doctors
Assisted with all facets of medical front office
work
2002-2004 Riverside Unified School
District Riverside, California
Cashier/ Customer Service
Part of a friendly school cafeteria staff where the
team concept was paramount
Maintained accurate records of lunch payments made
by students
Looked outside of immediate role to assist in other
positions including serving food and kitchen
maintenance
Education 1991 El Camino High School La Mirada,
California
H.S. Diploma
Languages Bi-Lingual (Fluent in written and verbal Spanish)
References Available upon request
Contact this candidate