Customer Service Representative

OBJECTIVE

To secure a position that will allow me to utilize my communication and

customer care skills to provide excellent customer care experience.

QUALIFICATIONS

. Over one year of bilingual customer service, tutoring and facilitating

experience

. Strong written and oral communication skills in English and French

. Experience presenting and facilitating workshops/training sessions

. Fast learner and work well independently or as part of a team

. Excellent computer skills (Microsoft, Power Point, etc.)

. Able to handle clients' complaints/concerns, inquiries and requests

with tact, patience, and empathy

. Able to assess people's needs and respond accordingly

. Team player with proven leadership abilities and qualities

. Ability to prioritize multiple assignments

. Ability to perform and complete tasks under pressure

. Good knowledge and experience in program planning and delivery

EDUCATION

2012- Health Management Studies (3rd year)

Present York University

EMPLOYMENT EXPERIENCE

Aug 2013- Sales Associate

Oct 2014 Zara

. Greet customers coming in and out the store

. Achieved sales goals

. Represented the store in a positive manner while ensuring

ongoing business

Nov 2013- Research Assistant

Mar 2014 Institute for Social Research at York University

. Conducted a variety of studies on behalf of third party

companies

. Studies included issues surrounding politics, health, and

civil justice

. Abided by study protocols

. Maintained a professional attitude while dealing with

sensitive information

May 2013 Call Centre Representative

Consumer Vision

. Recruited consumers willing to participate in focus groups

and in-depth interviews on new products

. Made outbound calls for recruiting participants nationwide

Nov 2011- Customer Service Representative

Jun 2012 Pizza Pizza

. Processed orders nationwide from customers in French and

English

. Demonstrated product knowledge and provided courteous and

effective customer service

. Responded in a professional matter to dissatisfied customers

VOLUNTEER EXPERIENCE

Mar 2014- Workshop Facilitator

May 2014 Africans in Partnership against Aids (APAA)

. Presented at and facilitated workshops about HIV/AIDS

. Participated in youth self-empowerment project

. Lead group discussions about discrimination and

stigmatization

Sep 2010- Program Facilitator

Jun 2011 Boys and Girls Club of East Scarborough

. Designed, developed and delivered programs

. Facilitated health program information and sessions

. Performed various health related educational activities with

children from 6-14 years old

References available upon request

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