Quality Assurance Home Health
Resume:
Jasmine Ramos **** Hughes Avenue #*
Bronx, NY ***58
**********@*******.***
Qualifications:
• Strong nine year background successfully managing departments to achieve departmental goals.
• Excellent computer skills- MS Word, Excel, PowerPoint, Outlook, Visitrax, Data line,
HC Plus,HHA Xchange, Home Pro, Eempact.
• Typing 35 WPM
• Known for building relationships with internal and external partners.
• Native English speaker. I also am fluent in Spanish.
HHH Home Care Inc. January 2014-Present
Scheduling Supervisor (Promotional advancement as of 01/2014)
• Supervise 10 coordinators.
• Maintain client and staff statistics.
• Train and communicate new policies and procedures to Coordinators.
• Assist with orientation of new personnel.
• Review and approve time sheets, overtime and time off requests by coordinators.
• Member of the quality improvement processes team. Assisted with the evaluation of services and results
achieved for quality assurance purposes.
HHH Home Care Inc. October 2012-January 2014
Floating Scheduling Coordinator
• Managed and coordinated 120 cases of patients that required HHA/PCA services.
• Covered for absent coordinators as needed ensuring daily tasks were managed and completed on a timely
manner.
• Supervised and scheduled 100-200 home health aides.
• Ensure care is provided according to relevant policies, procedures and regulations.
• Schedule work assignments with regard to Home Care Worker training and experience.
• Trained new employees as well as had trainings for all employees.
• Assisted the claims processing liaison as well as assisted in vendor invoices.
• On call Rotation.
• Performed other tasks assigned by nursing supervisors as needed.
NY's Comprehensive Home Care services /Staffing Solutions
Senior Coordinator/Recruiter October 2011-October 20012
Recruiter/Staffing Coordinator February 2011-October 2011
• Recruitment for HHA staff, verification of certificate and follow new requirements by the Health Department
for HHA's
• Coordinate, assign and schedule HHA's, PT’s OT's and SLP's in various facilities, center based schools and
home care services
• Performed internal audits for all compliance necessities
• Implemented and maintained administrative practices, agency philosophy, goals and policies which assure
compliance with appropriate state and federal regulations.
• Collaborated with Senior Management to develop and implement Plan of Correction to address deficiencies
identified during Department of Health Audit.
• Recruited for Allied Health care professionals in NY as well as the Philippines
• Scheduled in office interviews with prospective candidates and coordinated orientation for approved
candidates
• Performed all background checks on prospective candidates and oversaw administrative portion of orientation
• Source & prescreen potential applicants in person and over telephone, interview applicants, and assess their
potential for placement.
• Manage and update database with respect to new hires and new business.
• Create and manage job postings on various job boards via Internet job boards and website (monster, hot jobs,
career builder, advance, absolutely healthcare)
• Overseeing day to day temporary scheduling and long term placements of candidates including 24/7 On Call
coverage
Edison Home Health Care December 2009-January 2011
Home Care Coordinator
• Managed 10 contracts with outside agencies
• Coordinated services of 130 cases of patient's receiving home care service
• Supervised and scheduled 150-250 Home Health Aide,
• Served as liaison between HHA, vendors and staff to maintain open lines of communication to ensure quality
customer care services
• Maintained HHA files according to DOH regulations
• Conducted on site training for new hires
• Monitored home health aide compliance for all DOH regulations
• Ensure care is provided according to relevant policies, procedures and regulations
• Schedule work assignments with regard to Home Care Worker training and experience
Access Nursing Services August -2005- November 2009
Senior Coordinator
• Managed 18 contracts with outside vendors
• Triaged phone calls of an office whose average daily volume 300 calls
• Served as liaison between HHA, Patients and Administration
• Assisted Human Resources by maintaining and auditing HHA files according to NYS law
• Managed 200 cases of patients that required home care/RN/PT services
• Supervised and scheduled 300 HHA’s/RN/PT
• Ensured compliance and corporate policies according to NYS law
• Field Supervision for quality assurance
• Trained new employees
Education:
Hostos Community College: Currently pursuing an Associate’s Degree in Aging and Health Studies
Jane Addams Vocational H.S 1996-2000
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