Manager Pvt Ltd

Mr. Renjesh Raju

618-***-**** ***********@*****.***

CAREER SUMMARY

• More than 7 years of IT experience

• 3 years of strong experience in Salesforce Administration, deployment and configuration

• Salesforce.com certified administrator

• In-depth understanding of the capabilities and constraints of the Salesforce application coupled

with good understanding of the business processes

• Good Salesforce.com code migration and deployment experience

• Good understanding on Sales and service cloud

• Salesforce.com automation experience using Selenium Webdrivers

• Experience managing Change Management functions including end-user training

• 3 years of experience in UNIX/Solaris System Administration

• Datacenter administration experience

• Strong Perl and Shell Scripting experience

• Experience in Database Administration, Backup.

• Delivery and solutions-oriented mindset

• Actively participating on Conducting training, scheduling and interviewing candidates,

publishing Team newsletters and other project management activities

• Ability to multi-task and manage competing priorities in a complex environment

• Ability to convey a strong presence, professional image, and deal confidently with complex

business problems

• Focus on the innovative use of technology to overcome business challenges

• Seek to work in an environment that respects individual ideas and diversity

• Self-motivated and hardworking, able to work independently and without close supervision

• Good Documentation and presentation skills, good team player, Strong communication and

interpersonal skills

• Strong analytical and problem solving skills

• Receptive and willing to learn new things and techno-savvy

TRAININGS AND CERTIFICATIONS

• Salesforce.com Certified Administrator(ADM 201)

• ITIL V3 Foundation certified (Cert: No – 116**-******)

• Sun Certified Systems Administrator (SCSA 10.0)

• Completed training on Salesforce 401 & 201 from Accenture Services Pvt Ltd

• Completed Sun Cluster 3.2 Administration training from Accenture Services Pvt Ltd

• Completed Web Sphere 6.1 Administration training from Accenture Services Pvt Ltd

• Completed real-time training in Software Testing.

• Completed training on Subversion administration from Accenture Services Pvt Ltd

SKILLS

Programming Languages : C, Shell, PERL

Operating Systems : Sun Solaris 5.8, 5.9, 5.10, Linux, Windows

Database : Oracle

Hardware : Sun Sparc, Ultra Sparc T2, Sun Fire Series

Backup Tools : VERITAS Net Backup 6.0, EMC CLARION

OS utilities like ufsdump, tar etc.

DB utilities like Export, RMAN Backup etc.

Monitoring Tools : Oracle EM Grid Control, WHATSUPGOLD, MRTG

CRM Tool : Salesforce.com

Service management : HP Service Manager 7.11 & 9.3

Testing Tools : Rational manual tester, Selenium, manual testing

Defect management : Trac (Open Source)

IT Service Practices : Change Management (CMS), HP Service Manager.

Problem Management.

Version control tools : Subversion (SVN), CVS

PROFESSIONAL EXPERIENCE

Salesforce.com Technical Analyst 06/13/2011 to Present

Customer Driven Evolution – Delivery Center1

Bangalore, India & Bloomington, IL

Responsibilities:

• Perform routine Administrator functions: update fields and page layouts; create new formulas,

complex Workflow Rules, and Approval Processes; create and maintain custom objects, fields,

and reports

• Interacted with various team members to analyze the gathered requirements, planned and prioritized

the design and implementation of Functionality requested by the Stakeholders.

• Assist in the configuration and maintenance of "Sandbox" environments to facilitate success

development and QA testing of new on-demand features and functionality in Sales Cloud

Platform.

• Worked on Standard and Custom Objects, Reports, Report Structures, and Dashboards.

• Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to

distinguish between different Processes and implemented field level security along with page

layouts to manage access to certain fields.

• Involved in Design and development of Workflow rules, triggers, and validation rules, Profiles,

Custom Buttons, Custom links, Custom Pages, Extended controllers, and Apex classes to drive

the functionality.

• Proactively communicate and collaborate with clients and technical teams to prioritize

requirements, evaluate potential solutions, define a proposed solution, propose quick fixes, and

develop model business processes

• Created Email Templates, Approval Processes, Auto response Rules and Multi-Step Approval

Processes as per the requirements and defined approval actions on them to automate the

processes.

• Coordinate and manage a governance and change management model for a rapidly-growing SFDC

environment

• Manages requests for assigned business area, works with non-technical business users to

gather business requirements and turns requirements into functional specifications for application

enhancements and new projects.

• Involved in migrating data into salesforce application.

• Identify and develop reports and dashboards.

• Salesforce.com UI Automation using Selenium webdrivers

• Design, configure, enhance and maintain several Salesforce.com org instances

• Regularly performing database de-duping and cleanup procedures

• Maintaining system metrics to track trends in usage and data integrity

• Managing ongoing support requests and administrative needs of users

• Experience working with SOQL and SQL, Informatica, Apex Dataloader and other ETL tools

• Worked on deployment of change sets and permission dependency

• Worked single-handed on SALESFORCE cases with Salesforce.com

• Worked on Salesforce Workbench upgrades and involved in supporting activities

• Deployed the code from Sandbox to Production and was part of release activities and UAT

• Work with Business Analysts, Software Developers and Program Team to create and document

application requirements.

• Keep abreast of new Salesforce features and functionality and provide recommendations for

process improvements.

• Responsible for Salesforce outages and escalation matrix

• Involved in Salesforce forecasting and tri-annual release testing and preparation

• Support and train new end users and peers on the Salesforce.com application

Enterprise Server Release 04/07/2010 to 06/13/2011

Release Manager – UNIX

Bangalore, India

Enterprise Server Release project goal is to develop, test and implement new or updated products on all

the enterprise (Big Insurance Client) servers (UNIX and Windows) to make all the servers in scope and

enterprise. CLIENT is scheduled to be applied on servers across the enterprise thrice annually.

Responsibilities:

• Preparing and suggesting new requirement and updating RI’s for each releases by coordinating with

On-site manager and Product owners.

• Responsible for writing and maintaining all CLIENT scripts and configuration files for entire

products which is to be deployed on enterprise servers and adhering to client coding standards.

• Coordinating with each Product owners for updating the CLIENT scripts and configuration files.

• Responsible for Unit testing the CLIENT Scripts and configuration files specific to each release.

• Responsible for preparing product list which incorporates the sequence of products to be applied on

servers according to the priority and dependency of the product on other product. This requires

high visibility towards product structure to evaluate them on the basis of functionality of each

product.

• Maintaining CLIENT lab servers by making sure it is updated with latest patches and reachable

always.

• Wrote automated script to manage health and reachability of lab servers.

• Responsible for giving support to testing team for diagnosing errors while System Testing on

CLIENT lab servers

• Responsible for Preparing Rational Manual Testing test cases and executing them, uploading test

logs gathered from Rational Manual tester tool to lotus notes application.

• Preparing and maintaining release specific documents (Configuration Item inventory, Consolidated

Design Document, Unit Test Summary Report, UNIX Product list, UNIX Troubleshooting

Manual, Unit test cases and test results, Lessons Learned).

• Pro-active monitoring in implementation phase and taking necessary steps to avoid failure of ESR

in enterprise servers.

• Coordinated and performed Early engagement plan (performance testing)

Production Server (Datacenter) Support 01/14/2008 to 01/29/2010

System Executive – Technology

Mumbai, India

Responsibilities:

• Installations/Upgrade of Solaris 8, 9 and 10 on Sparc and X86 hardware and other UNIX flavors

• Server hardening as per Security guidelines

• OS Patch testing and deployment

• User administration, Managing User profiles, security authorizations etc

• Develop and maintain system tools and shell scripts for automating or simplifying system

administration tasks

• Processes administration and management like monitoring, start/stop/kill various processes/sub

processes

• Automate and schedule tasks with UNIX shell scripts

• File System administration and management on NFS and local FS

• Trouble shooting problems related to process failure by analyzing cores

• Identification of system issues like shortage of semaphores, memory, files handlers etc by analyzing

syslog messages

• Adherence to Change and Problem Management procedure whenever changes are carried out

• Ensure 100% uptime for all production Servers

• Provide Support and Assistance to Developers and tuning the development environment to their

needs

• Documenting all issues and adding them to the Doc Archive

• Creation and configuration of containers

• Unix shell scripting for automation of tasks

• Monitor the sync of Production, Standby and DR Site’s Databases.

• Good troubleshooting experience with Tools like Dtrace

Environment Support 01/03/2007 to 12/31/2007

Testing Analyst

Kerala, India

• Involved in Test Case Design, Executing Test Cases and Reporting the Bugs.

• Performed Functional Testing, Sanity Testing, Smoke Testing & Regression Testing.

• Defect management, daily defect status calls with client & development team.

• Ensuring timely preparation and execution of project deliverable like Test cases & test scripts Use

case & Test scenarios.

• Defect reporting.

• Attending walk through & creating detailed test status reports

• Creation of Test Strategy/Test Approach/Detailed Plan/Defect Management

approach/Performance Test Approach.

• Extensive experience in coordinating testing effort, responsible for test deliverables, status

reporting to management, issue escalations.

• Involved on testing the new functionalities based on test cases and coordinated with development

team in fixing the issues.

ACADEMIC QUALIFICATION

B.TECH in Information Technology (2002-2006) from Kerala University

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