E-mail: acgh6q@r.postjobfree.com

Phone: +91-994*******

Process Excellence Professional Head - PMO Quality Manager

Program management and Process Excellence Professional with 18+ years of

experience in Quality and Process Management by Innovation, Implementation

and Improvement. Extensive Project Management background includes 9+

successful process Improvement projects in Multicultural and Multi-Location

and distributed teams. Expert at setting up PMO and process initiatives.

Experienced Trainer and Auditor.

Qualifications Summary

Process Improvement and Implementation Programs ? Process Consulting and

Business development ? Internal and External Audits

(Vendors/Customer/Certification) ? Team motivation and management ?

Metrics/KPI Programs ? Tool Evaluations and Rollouts

Professional Experience

OneAccess Networks India Pvt. Ltd, Bangalore

Jan'11-Present

Head of Department - Quality assurance

. Established QMS from scratch for the OneAccess Bangalore (and

later for OneAccess

France and Belgium centers) for R&D and Support (HR, IT, Admin,

Purchase, Training)

functions. Achieved successful CMMI ML3 appraisal

. Setup a team of Quality Professionals to provide seamless and

transparent support to technical teams

. Rolled out Lean Six Sigma Initiative

. Setup GQM based KPI program- KPI and SLA dashboards

. Certifications Achieved and maintained: CMMI ML3 Compliance and ISO

9001:2008 (NO NCs in any subsequent ISO audits)

. Trainer for executive management in OneAccess on CMMI & defined

Processes

. Evaluated and established Organizational Tools- Rollout &

Modifications

. Prepared and published performance reports to Executive

Management

. Leading Enterprise Risk Management initiative

Aptuit Laurus Private Limited, Bangalore

Jul'08 - Jan'11

Head of Department - Quality assurance and Project Management

Office

. Established measurement mechanism (based on Goal-Question-

Metrics

paradigm), Statistical analysis guidelines and published

Process Capability baseline

reports

. Designed and Developed certification for Internal Quality

auditors

. Audits - successfully Coordinated, conducted and faced

Customer and

Vendor audits

. Setup a PMO, Project management study group and PMBOK

training

. Champion for Lean Six Sigma initiative

. Constituted Best practices council and knowledge sharing

sessions

. FDA Compliance - Established 21CFRPart 11 based assessment

. Team Management - involved Mentoring, coaching, planning and

tracking team activities

. Set up Training and Development as a Business and Recruitment

strategy

. Final Approval authority for any deliverable/release going to

customers

Daimler AG

Jan'02 - Jun'08

Mercedes Benz R&D India

Global Program Manager for Quality

. Successfully integrated Bangalore center with the

corporate process

Improvement endeavors from US/Germany

. Established New businesses in Process consulting: FMEA

consulting,

Corporate PM Framework, managed customer accounts

. Setup and Implemented Project Management Office

. Successful Certifications - Led the team that helped the

Bangalore Center get

successfully assessed at CMM level 3 and CMMI Level 4

Mercedes-Benz Technology, Germany

Jan'05 - Dec'07

Process Consultant and Quality manager

. Process Consultant - Conducted Gap analysis and

presented an action

plan to senior management to obtain buy-in for Process Improvement

program

. Quality Manager for the "In-Focus" Embedded Software

Projects

. Setup Earned Value system for the CPCC (Critical Project

Coordination committee)

. CMMI @ MBtech - Project manager for the Project

"CMMI@MBtech", leading a

multi-cultural and multi-disciplinary team

. FMEA coach - Helped meet client expectations on FMEA for

the Project

. Training development - Helped in setting up MBtech

Training Academy

Tata Steel

Jul'95 - Dec'01

Assistant Manager (Maintenance)

. Managed a team of 267 persons in the maintenance team of

Tata Steel Power Plant

. Awarded by Managing Director, Tata Steel for Quality

Improvement projects

. Reduced Boiler shutdown time by 18%

. Successfully faced ISO Audits as Departmental Quality

coordinator in Tata Steel

for ISO 9000 and ISO 14000

Education and Certifications

Post-graduation diploma in Information Technology (PGDIT)

Indian Institute of Information Technology, Bangalore (IIITB)

Dec'01

Bachelor of Engineering (Mechanical)

Birla Institute of Technology- Mesra

Jun'95

Project Management Professional (PMP) by PMI, USA

Apr'04

Internal Auditor for ISO 9001:2008 by Bureau Veritas

Jul'11

Lean Six Sigma Black Belt by Anexas Denmark

Sep'11

ITIL Foundation by ITIL examinations

Nov'12

Technical Skills

Project Management MS Project, Project By Net(Whizible),

Sciforma

Process Frameworks/ CMMI, Lean Six Sigma, ISO 9000 and ISO

Standards 14000, FDA/GMP

Assessment Methodologies SCAMPI, 21 CFR Part 11

Statistical Tools Minitab 14, Six Sigma Tools, IQ FMEA

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