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Sales Customer Service

Location:
Jonesboro, GA
Salary:
50000
Posted:
October 23, 2014

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Resume:

DENISE MITCHELL

*** ****** *****, ****** *****, GA 30248

acgg53@r.postjobfree.com

770-***-**** cell

COMPETENCIES

Consistently Exceeds Goals Entrepreneurial Spirit Demonstrated Analytical Skills

Creative Problem Solver Strives for Excellence Independently Motivated

Results Oriented Drive Solid Work Ethic Articulate Communicator

Assertive Closer

PROFESSIONAL EXPERIENCE

CARMAX, Stockbridge, GA

June, 2012 - Present

Sales Consultant

• President’s Club Member, November 2012-Present

• President’s Club award dinner/trip winner, 2013

• Store Champion, 2012

• Sales Mentor, 2012-2013, 2014

MUFFLEY & ASSOCIATES, Atlanta, GA

January 2011-June 2012

Regional Account Director

• 165% Growth in new builder accounts

• $3.9M New construction sales revenue in first year

• Liason between builders, agents, brokers and homeowner

• Contract supervision and execution

• Cultivated professional expectations and communication between all entities

Identified, qualified and consistently closed new builder accounts; Effectively matched Muffley clients and builders

based on design and budgetary requirements; partnered Muffley clients with financiers to fund construction projects;

value-engineered designs to fit budgetary constraints and still keep home buyer happy with their end product and the

builder happy with their profits; Proposed new ideas and corrective plans to Builders and their clients so as to work for

each party; Track and manage contract progression from conception to occupancy

INVENTIV HEALTH, INC., Atlanta & Macon North territories

September 2, 2008 - December 31, 2010

Sales Professional (Diabetes Specialist)

President’s Cup Award, 2010

#1 Sales Growth Southeast Region, Quarters 1 & 2, 2009 (1 / 468)

Sales Champion Award, 2009 (8 / 468)

113% Portfolio Volume Growth, 2009 (35 / 471)

197% Market Share Growth, 2009 (136 / 471)

Top 25% CPA Nat’l Ranking, 2009 (116 / 468)

WISE member, 2008-2011

Generated substantial sales growth and independently promoted pharmaceutical medications and injection devices with

a high degree of sales proficiency while significantly increasing market share within assigned territory. Consistently

achieved and exceeded sales goals in a highly competitive market while carefully managing budget and resources.

Effectively developed strong rapport with physicians and office staff to ensure sufficient access. Maintained in-depth

knowledge of market, demographic and managed care information relative to assigned territory while demonstrating

superior business acumen. Developed essential local strategies and business plans for local and district levels.

Successfully capitalized on formulary approvals and other opportunities through effective implementation of the

strategic targeting plan. Used a variety of promotional resources, analytical tools, and resource personnel to maximize

effectiveness in assigned sales territory, based on local assessment of customer needs. Worked cross-departmentally

with clinical specialists, as well as District and Regional Sales Managers to achieve common objectives. Provided timely

and competent administrative management of work hours, sales call data, customer objectives, communication

responses, synchronization, sample and expense reporting. Supported on-label prescribing for appropriate patients by

developing superior product and disease state knowledge and effectively educating and engaging healthcare

professionals.

RICE INSULATION & GLASS, INC., Bonita Springs, Florida - 1995 to February 2008

Sr. Account Representative

• Salesperson of the Year, 2006

• Exceeded 100% of monthly sales goals from 1995 to 2008

• Grew business from $250,000 to $5M in a highly competitive marketplace

• 75% Client Retention over 13 years

• Top Sales producer 1998-2000

Regularly exceeded monthly sales goals and drastically increased market share selling multiple building products &

services to construction industry business owners & executives throughout Southwest Florida. Successfully prospected

and developed new business while maintaining high level of client retention through excellent customer relationships.

Professionally managed the entire sales cycle from initial prospective client contact through proposal development and

negotiations of contracts, utilizing superb planning, organizational, presentation, communication and computer skills.

Entrusted with the most complex customer service issues as a result of exceptional ability to promptly and creatively

resolve concerns and satisfy customers. Communicated most up-to-date complex and fast paced code requirement

changes to clients ensuring builder compliance and solidifying value of partnership. Effectively communicated precise

instructions to production department through clear and detailed work orders guaranteeing maximum profitability and

job efficiency. Proficiently read and measured all scopes of work from blueprints and job specifications.

EDUCATION

OLIVET NAZARENE UNIVERSITY, Bourbonnais, Illinois

B.A. in Business Marketing; minors in Communication & Psychology

August 1985 to May 1989

SPECIALIZED SKILLS

Expert Blueprint reading skills, 20/20 Electronic Blueprint Software, Proficient in Microsoft Office,

Microsoft Excel, Microsoft Outlook, Microsoft Word, Power Point, Lotus 1-2-3

CERTIFICATIONS

Professional Selling Skills certificate from AchieveGlobal, 2008



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