CHONG CHOE

***** ***** ***** **. • FAIRFAX, VA **030 • 970-***-****• acgb6a@r.postjobfree.com

• Accomplished, achievement-driven and results-goal oriented recent Valedictorian Graduate in Bachelor of

Science in Information and Network Technologies: Major in Systems Security. I installed, configured, serviced,

repaired, and maintained information technology systems in stand-alone servers and maintain hardware and

software for network services and servers. I am also CCNA certified.

OBJECTIVE

• A highly dedicated and disciplined telecommunications professional seeking to contribute to and grow with a

dynamic, progressive, and innovative organization.

• Direct and decisive leader with a “Hands On” management style.

• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging

technical issues.

• Quickly learn and master new technology; equally successful in both team and self-directed settings; and

proficient in a range of computer systems, languages, tools and testing methodologies.

TECHNOLOGY SUMMARY

• Certifications: CCNA certified

• Systems: Linux, Windows 9X/2000/XP/2K3

• Software: MS Visio, and MS Office

EDUCATION

Westwood College, Annandale, VA

Bachelor of Science in Information and Network Technologies : Major in Systems Security December 2013

Graduated with 3.95 GPA

Denver Institute of Technology, Denver, CO

Associate of Applied Science Degree, AAS EET – N February 1998

Graduated with 3.5 GPA

COURSEWORK

• •

Linux System Administration Linux Operating System

• •

CCNA Exploration: Routing Protocols and CCNA Exploration: Network Fundamentals

Concepts

• •

Microsoft Server Technical Troubleshooting

• •

CCNA LAN Switching and Wireless Advance Microsoft Server Administration

• • Firewalls & VPNs

Introduction to Network Security

EXPERIENCE

Softlayer Chantily, VA 2014- present

Server Build Technician

• Rack, build, cable, configure, and provision Intel and AMD servers

• Rack, cable, and deploy Cisco Layer 2 networking equipment

• Troubleshoot, test, quality assurance of server hardware

• Professionally resolve hardware issues via trouble ticket

CedarPC Chantilly, VA 2011-2012

RMA Associate

TAMBA MAAKUNDU • 703-***-**** • acgb6a@r.postjobfree.com

• Consulted and advise customers on their computer needs.

• Scheduled work orders and escalate issues as needed

• Provided front end support in a wide array of areas from testing APCs, KVMs, hard drives, and ect.

MyCom-USA Denver, CO 2010-2010

Technician

• Responsible for installing routers, switches, sub panels, and Cisco equipment

• Conducted path test between two sites and network entry tests

• Performed EM Surveys for antenna sectors using Spectrum analyzer

• Troubleshoot equipment to ensure seamless functionality of network and hardware

Quality Inn Castle Rock, CO 2006-2010

Manager

• Oversaw departments and supervised employees in back of house operations

• Responsible for hiring, training, coaching and termination in the back of house department

• Ensured internet connections and functionality on a daily basis

• Conducted monthly department meetings to review new procedures and solicit input from all employees

• Handled and provided resolution to guest complaints and employee issues

• Ensured policies complied with all state and federal requirements

Comcast Denver, CO 1999-2006

Field Technician

• Installed cable internet, television and digital VoIP telephone services in subscriber homes and businesses

• Responded to and work trouble tickets (TV, Internet & Phone)

• Responsible for monitoring and responding to tickets that are dispatched electronically or telephonically

• Utilized skills, training, and equipment to complete service and installation orders in a timely manner

• Skilled in Cat5, Coax cable to provide connectivity to ensure proper system installation

• Responsible for meeting commitments to customers and following up to guarantee customer satisfaction

Video Games Arcades Denver, CO 1994-1996

Owner

• Responsible for all the operations of arcade store management

• Oversaw, managed and maintain mechanical machines, arcade machines and amusement booths

• Responsible for revenues, customer complaints and issues and determining machine malfunctions

• Performed repairs on various machines and maintained game functionality

ACCOLADES/ACHIEVEMENTS

• Alpha Beta Kappa National Honor Society

• Selected to President’s List every term.

• CCNA certified

Cisco License CSCO12646724

July 2014-July 2017

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