SHONTA MALONE

**** ********* *****

Douglasville, Georgia 30125

678-***-****

acgabj@r.postjobfree.com

OBJECTIVE

• Seeking to obtain a position that will allows me to use my skills in troubleshooting and to work in a

safe and challenging environment.

EDUCATION

Sprayer University Douglasville, Georgia

Marketing Management 1/2007-6/2009

West Central Technical College

Marketing Management 1/2001-3/2004

WORK EXPERIENCE

Walmart. Com

Profile/Quality and Assurance 9/2010-Present

• Maintain quality and accuracy of inventory tracking

• Identifies freight manually or with computer software (WMOS)

• Conducts audits on shipment and warehouse cycles schedules Inspects freight and product for

correct quantities and conditions Research discrepancies

• Perpares, review and and analyze report moves freight manually with power equipment

The List Atlanta

Database Audit Department/ Marketing Program 10/2009-9/2010

• Update all clients company contact list

• On a Monthly basis (120 days), update sales and marketing database with companies they have a

relationship with.

• Develop kep accounts for clients

• Responsible for doing extensive research work and prepare solutions for clients

• Maintained strong relationships and established a good repport with clients

• Used multi - phone lines and switch board for conference calls

Atlantic Southeast Airline

Shipping and Receiving 8/2004-1/2010

• Shipped and received, stocked and issued aircraft parts, tools and other materials.

• Provided customer service to maintenance technicians.

• Updated manual files and used TAX systems to give Knowledge to maintenance in all locations to

assure parts are in inventory.

• Shipped all AOL parts to hubs.

• Maintained equipment and inventory accuracy counts.

• Troubleshoot and rejected parts and discrepancies that were received in with incorrect repairs and

material certificate.

• Maintained compliance with applicable FAA, DOT, OSHA and EPA regulations.

• Licensed to drive all forklift operations

Carmax

Customer Service/Business Office Associate 12/2001-8/2004

• Answered multi - phone line system in a prompt and friendly manner.

• Assisted customers advisers/ service consultant with customers when needed.

• Answer basic service department questions, schedule service appointments and route customers calls.

• Assisted the service department in contacting customers once special ordered parts have arrived.

• Audit all sublet invoices to ensure they are processed and resolved per Carmax guidelines. Reviewed

and processed documents accociated with customers vehicle purchases.

• Assisted customers with questions on tag and title information.

• prepared DMV documents.

• Optained payoff information.

KEY QUALIFICATIONS

• Computer Software Savvy

• Critical thinker

• Trainer

• Works well under pressure in a team environment

• Eager to learn new things

• Punctual

• High reliable self starter

ACHIEVEMENTS

• Team Player of the Month 7/2014

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