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Customer Service Sales Executive

Location:
Colombo Town, WP, Sri Lanka
Posted:
October 08, 2014

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Resume:

CURRICULUM VITAE

SHAHEER UVAIS

Permanent address

36A, Ebenezer Place

Dehiwela

Sri Lanka.

Mobile : 009**********

Email :acga5z@r.postjobfree.com

OBJECTIVE:. To give the best in my professional pursuit for overall benefit and growth of the company

that I serve by facing the challenges. To enhance my working capacities, professional skills, business

Efficiencies and to serve my organization in best possible way with sheer determination and commitment .

Nationality:

Sri Lankan

Civil Status:

Married

School Attended:

D.S.Senanayake College, Colombo.

Job Experience:

DHL WORLDWIDE EXPRESS, Country Office Dhahran (Al Khobar)– Saudi Arabia / Bahrain .

.

2006 – April 2014:

Title: Key Accounts / Team Leader ETS Airfreight Sales and Logistics DHL –KSA/BAHRAIN.

2004 – 2006

• Halliburton: DHL Implant for logistics documentation and shipping.

• Schlumberger: DHL Implant for logistics documentation and shipping.

2002 – 2004

TEAM LEADER RETAIL SALES EXECUTIVE – EXPRESS CENTRE: DHL Saudi Aramco

2001 – 2002

CUSTOMER SERVICE TRACING ADVISOR (BACK LINE) DHL

1996 – 2001

CUSTOMER SERVICE AGENT (FRONT LINE) DHL

PROFESSIONAL ACCOMPLISHMENTS:

Dip, Hotel Management Colombo, affiliate of Ed Inst, USA. 1983.

ACHIEVEMENTS: HONORS AND AWARDS.

Certificate WBT competition compliance 2014

Competition WBT Law Basics / Case Studies 2013

DHL Certificate “World of Management” 2012

Code of conduct / Security Essentials 2012

DHL Employee of the Month (Sep) 2008

DHL Country Manager Award 2008

DHL Country Manager Award 2007

DHL Employee of the Month (Jan) 2007

DHL Security, Dangerous Goods Awareness 2006

DHL Employee of the Year Nominated for Year 2004.

DHL Gold ring award: Customer Dedication 2004.

DHL 15 Years Service Award

TRAINING AND WORKSHOPS ATTENDED:

Orientation:

Conducted at DHL Training Center,

• Successfully completed the customer Service Skills program DHL Saudi Arabia.

• Successfully completed the professional Telephone behavior program DHL Saudi Arabia.

• Successfully completed the Import Express and “Basic skills Training” which covers

Products and services, Customer care, pricing, Service Directory, shipment movement,

Checkpoint Messages, Security, Dangerous Goods Awareness – DHL Saudi Arabia.

• Successfully completing the STM / CSM (shipment Tracing Module – CSM Customer Service

Module) DHL Saudi Arabia

• Successfully completed training on CSV (Cyber Service Version 3.0) DHL Bahrain 2004.

• Successfully completed training on ACA – Air Cargo Automation – DHL Bahrain 2010

Achievements:

• Year to date, 12% above plan in revenue against budget.

• Year 2010 / 2012 / 2013 – 20K to 30K US extra revenue generated against insurance.

• Attained business growth by providing pro active transit (DG for auto parts) documentation and

clearance solutions to customers like Saudi Aramco, BMW, Rolls Royce, Ford, Toyota, Nissan,

Saudi Xerox, Schlumberger, Halliburton, Sun Microsystems (Oracle).

• With constant interactive business solutions and sales strategies have been able to establish

100% shipping commitments from customers (Anabeeb, Sesco, Schlumberger, Al Shaya, Phone

Communication and Ericsson)

• Co coordinating / Bookings with major carriers.

Complex Solutions:

Maintaining and Managing the airfreight business Ex USA Europe BRU / LEJ – Far East.

Negotiate with clients for their traffic handled by other nominated forwarders of specific sectors to

be diverted to Bahrain Hub, from where DHL KSA offers a clearance and delivery solution.

1991 – 1996

SALES EXECUTIVE – PRINT ADS – SRI LANKA.

• Sales Executive in the print / commercial media and production, for some of the leading hotels

and advertising agents in Colombo.

1984 – 1986

FRONT OFFICE / SALES EXECUTIVE Velassaru Beach Resorts (MALDIVES).

I do hereby declare that all the particulars furnished above are true and accurate to the best of my

knowledge.

Yours Sincerely,

Shaheer Uvais



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