Kelly Downton

**** **** ******** ***** ** Calgary, Alberta T2W3N6 Phone: 403-***-**** E Mail: acg9ww@r.postjobfree.com

Objective

By utilizing my management, sales and customer service skills, I wish to obtain a position within a reputable and professional

company. I also wish to gain employment with an innovative organization, which will provide a challenging career, leading to

opportunities for growth, skill development and promotion.

Experience

Bulk Barn Foods – District Manager January 2010 – April 2014

Responsible for Alberta, Saskatchewan and British Columbia.

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Completing store audits and follow up visits.

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Identify areas of opportunity and complete actions plans to rectify issues.

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Providing continual support to new and seasoned franchisees and store managers.

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Building strong rapport with franchisees store managers in my district.

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Oversee all aspects stores financials including payroll and purchasing.

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Enforce all policies and procedures implemented by corporate office.

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Assist the training team with all new store openings in my district.

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Complete quarterly competitor price checks.

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Submit daily and weekly update reports.

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Complete full product range reviews in all stores in my district.

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Provide additional training and support to struggling stores in and out of my district.

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Ensure stores are complying with all heath and safety and food safety regulations.

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Place orders based on sales volume, upcoming specials and seasonal trends.

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Warehouse One Manager August 2006 – January 2010

Coach and train staff to exceed company standards.

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Complete quarterly reviews with all staff and address issues with a coaching plan.

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Ensure paperwork deadlines are met.

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Provide top customer service.

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Over see sales efforts and ensure company targets are met.

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Visual merchandizing following company directives.

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Complete markdowns.

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Receive and transfer stock.

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CIBC – Personal Banker January 2005 – July 2006

Proactively selling banking products (Loans, Investments, Accounts etc)

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Outbound sales calls to clients.

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Asking open ended questions to identify clients needs.

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Closing sales.

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Schedule and complete follow up calls.

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Using various computer programs to complete customer requests at first point of contact.

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Debra Dee Weddings – Bridal Consultant September 2003 – January 2005

Providing brides with friendly sales and service.

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Place orders with manufactures for wedding, bridesmaid and graduation gowns.

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Follow up with manufactures to ensure all gowns are received on time.

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Spot cleaning and steaming of gowns.

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Setting up various displays (including window)

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Stitches Manager January 2001 – September 2003

Handling large sums of money.

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Making schedules and keeping payroll on budget.

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Ensure sales targets are met.

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Receiving and transferring stock.

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Coaching and training staff.

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Merchandising the store on a weekly basis.

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Education

Winston Knoll Collegiate 1998 2002

Completed Grade 12

Skills

Quick and willing learner. Strong leadership skills. Ability to meet deadlines. Proficient with Word and Excel. Valid drivers license.

Excellent Sales ability. Great telephone and people skills. Very friendly. Excellent customer service. Great organization skills.

Adaptable to change. Team player.

References available upon request.

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