MONICA (ROSAMARIA) VILLELLA
Windsor, Ontario N8N 2M1
Over twenty years of experience working in diverse retail sales and customer service environments.
Maintain excellent customer service skills. Hardworking, energetic, reliable, trustworthy, ethical and
discreet. Confident and poised in interactions with individuals at all levels. Demonstrated ability to
maintain composure and work efficiently in a fast -paced environment while preserving strict confidentiality.
Experience Highlights
Accepted cash, credit, debit, cheques and balance cash float.
Familiar with Cosmetic lines (Lacombe, Elizabeth Arden and Este Lauder)
Greet customers and discuss the type, quality and quantity of merchandise sought for purchase.
Audited and maintained stock and inventory.
Estimated and quoted prices, credit terms, trade -in allowances, warranties and delivery dates.
Good eye for detail, well organized and skilled at setting priorities.
Adaptable to change and learns quickly.
Works well independently and as a productive team player.
Employment History
Sears 2014 (Seasonal)
Sales Representative
Handling cash, credit and debit
Maintaining stock/inventory
Rietman's 2009-2014
Sales Representative Windsor, On
Handling cash, credit and debit
Greeting customers
Maintained stock/inventory
Saks Bedding 2009-2013
Sales Representative Windsor, On
C omputer data entry
Maintained stock and inventory
Answered all incoming and outgoing calls
Attended/worked promotional events
Daily cleaning duties
Casino Windsor 1998-2009
Cashier/Auditor Windsor, On
Handling cash float
Greeting customers
Process in giving and receiving large amounts of cash
Maintaining inventory
Sophie"s Gown Shop 1994-1998
Sales Representative Windsor, On
Greeted customers
Gave professional advice
Maintained stock and inventory
Computer Data entry
Daily cleaning duties
The Windsor-Detroit Duty Free 1990-1998
Sales Representative Windsor, On
Handled cash, credit and debit
Maintained stock and inventory
Gave Professional advice about products
The Loft 1987-1993
Manager Windsor, On
Greeted customers
Computer data entry
Maintained stock and Inventory
Maintained all incoming and outgoing calls, orders and questions
Took place in the hiring proses
Maintained cash float
Education
St. Clair College of Applied Arts and Technologies Windsor, On
Liceo Scientifico Cosenza, Italy
Languages
English, Italian
References Available Upon Request