Customer Service Management
Resume:
Priya Chopra
*** ******* ****** ******, ******, ON.
********@*******.**
Objective
To obtain a position in an organization where I can contribute my experience, initiative, and positive
attitude to help improve the organization and myself.
Skills
Strong interpersonal and
•
Strong customer service skills
•
communication skills
Strong PC skills: highly proficient in MS Office Suite (Word, Excel,
•
Strong analytical thinking, problem
•
and PowerPoint)
solving, and organizational skills
Excellent writing skills and attention to detail
•
Team oriented
•
Highly adaptable and a quick learner
•
Intermediate level knowledge of the
•
Possess Secret Level Government Security Clearance
•
French language
Education
2014 Honours Bachelor of Commerce
Telfer School of Management, University of Ottawa
Graduated Cum Laude
•
Participated in a 6 month international exchange at the HES Amsterdam School
•
of Business at the Hogeschool Van Amsterdam
Awards
2014 Dean’s Honour List – Telfer School of Management, University of Ottawa
2011 Student Mobility Scholarship - Telfer School of Management, University of Ottawa
2011 Chrysler Canada International Exchange Scholarship
2009 Admissions Scholarship - University of Ottawa
2007-2009 Sir Wilfrid Laurier S.S Honour Roll
Relevant Work Experience
2008-Present Customer Service Associate
Winners Homesense
Worked as Acting Customer Service Coordinator for a month to replace
•
absent colleague.
Solves customer concerns and/or inquiries.
•
Process and organizes returned sales items for the sales floor.
•
Process returns and other transactions.
•
November 2014 Special Events and Marketing Assistant (contract)
The Conference Board of Canada
• Conducted research to find potential clients to participate in upcoming
services.
• Created and maintained Excel spreadsheets listing potential clients for
upcoming services.
• Followed up with potential clients via telephone and email to inquire if
they were interested in registering for upcoming services, provide them with
more information on these services, and to also solve any of their concerns
and/or inquiries.
• Inputted client contact data into the software, iMIS.
May – August 2013 Procurement and Contracting Student
September – December 2012 Canadian Air Transport Security Authority
Developed procurement process documents for the department’s new
•
eProcurement software.
Updated training documentation for all user types.
•
Conducted a training session for staff members of the procurement and
•
contracting team to inform staff on new procedures for the new
eProcurement software.
Conducted interviews to fill staff position within the procurement and
•
contracting team.
Assisted Director of Procurement and Contracting with market research/
•
information gathering in support of the department's projects.
Cleaned and maintained several databases holding procurement and
•
contracting documents, such as SharePoint.
Migrated contract data from previously used accounting software to new
•
eProcurement software.
Administration Student
May 2011- September 2011
PNE Corporation (major propane supplier)
Prepared the daily deposits for accounts receivables and recorded them
•
into the company’s accounting software, Acomba.
Entered invoices into the company’s accounting software, Acomba.
•
Analyzed driver delivery logs and inputted data from them into MS
•
Excel spreadsheets in order to assess driver efficiency and performance.
Created proposals for prospective clients and potential projects using MS
•
PowerPoint and MS Word.
Extra-Curricular Activities
2012 International Exchange Student Peer Mentor
Telfer International, Telfer School of Management, University of Ottawa
2012,2011 101 Week Guide (Orientation week guide for first year students)
Telfer School of Management, University of Ottawa
Director of Heading for the Future Pilot Project
2011
AIESEC Ottawa, Telfer School of Management, University of Ottawa
2011 Volunteer for Telfer Student Council Graduation Ball Committee
Telfer School of Management, University of Ottawa
Community Involvement
2014 Volunteer
Carty House – An organization that provides transitional housing for
female refugees and directs them to resources they may need such as
legal aid, education, and counselling.
2012 Volunteer
Canadian Air Transport Security Authority United Way Campaign
2011 Ambassador
CASCO Student-Run Charity Gala & Show in support of the Children’s
Hospital of Eastern Ontario
2008 Volunteer
The Children’s Hospital of Eastern Ontario (CHEO)
References available upon request
Contact this candidate