Data Entry Customer Service

Evelyn Alonzo

**** ****** ******, *****, ** ***** E-mail: ***********@*****.*** Cell: 347-***-****

SUMMARY OF QUALIFICATIONS:

• Exceptional project manager with proven results in fast-paced environment

• Superb multi-tasker who's able to adjust to changing demands and conditions

• Solid verbal and written communications skills

• Fluent in Spanish; able to do translations from English to Spanish and vice versa

• Experience in handling many projects and deadlines at one time

• Great team player; able to learn new concepts quickly and augment team performance

EXPERIENCE:

Receptionist/Administrative and Clerical

THE GENARD GROUP- October 2014 to Present

Provide reception work with a high volume of clients or guest in different locations of Manhattan and Bronx

area on an on-call replacement job sites. Worked in several businesses with basic and heavy administrative

and clerical work.

• Answered a heavy call volume of incoming and outgoing calls

• Use of basic Microsoft office.

• Data entry; such as scheduling appointments, entering client information.

• Sorted incoming and outgoing mail

• Use of printing and copy machine.

• Greeted clients or guest in a professional manner, provided excellent customer service.

Receptionist/Clerical/Administrative

FEGS WECARE HRA PROGRAM - October 2013 to April 2014

Provided reception work with a high volume of client intake, data entry and assisting clients to their

correct Unit, providing information on HRA cases. Basic administrative and clerical work:

• Data entry including personal information of client.

• Use of NYCWAY and WECARE system to identify personal client information.

• Multi-volume of incoming and outgoing calls.

• Meeting and greeting clients in a courteous and professional manner.

• Provided and collected information for client's and case managers.

• Heavy use of Microsoft Outlook.

• Use of printing, copying and fax machine.

• Sorted incoming mail and distributed mail to its correct unit.

• Assigned clients accordingly to their appointment type and unit.

Clerical/Administrative

WALTON MANAGEMENT - June 2009 to July 2013

Provided clerical and administrative duties to building superintendent. Documented complaints from tenants

in a 84 unit apartment building. Provided building maintenance/handyman workers all complaints in order

received so work can get done quickly and accurately:

• Management of incoming and outgoing calls.

• Maintained and monitored surveillance equipment (recorded any illegal activities in sight.

• Distributed rent receipts and collected money orders pertaining rent payment.

• Input of data entry in computer, retrieve and file fax confirmation.

• Prepared inventory of building cleaning supplies.

• Data entry and written complaints from tenants.

Clerical and Administrative Assistant

HRA PROGRAM - January 2006 to July 2006

Provided support to administrative staff and managers with day-to-day administrative duties and record

keeping. Responsibilities included, but were not limited to:

• Record keeping and filing

• Maintenance of subject-matter files

• Compilation of data a reports based on such data

• Management all in-coming and out-going calls; providing commentary to inquiring

parties on behalf of staff

• Handling heavy data entry

• Management of incoming and outgoing phones calls

• Maintenance of office files

EDUCATION:

Monroe College - Bronx, NY/Associates degree in Accounting-2002

SKILLS:

• Knowledge of MS Word, Excel, PowerPoint, Access, Outlook

• Internet Savvy

• Type: 45+ wpm

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