Elton Fletcher

Dallas TX *****

214-***-****

acg6yp@r.postjobfree.com

OBJECTIVE

To obtain a technical position in an organization where I can utilize my

professional skills and experience towards the growth of the organization.

Highly talented, technically-inclined, and seasoned IT professional, with

extensive experience in the field of information technology, including

systems analysis, technical support, desktop engineering, and customer

service.

Summary

. SCCM engineer and provided post migration support, also troubleshot

failed (usmt) captures.

. Demonstrated ability to provide user support by means of remote access

tools

. Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus

software

. Able to configure and use Microsoft Enterprise, Active Directory and

IBM Lotus Notes

. Documented success in responding all inquiries and tickets in a timely

manner

Experience

Insource/Unisys/Capital One Project Lead 2013-Present

DESKTOP SUPPORT SKILLS SCCM engineer . SCCM engineer and provided post

migration support, Also troubleshot failed usmt captures. . Provided

guidance to customers around Windows XP to Windows 7 migrations using SCCM,

Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT) .

Performed SMS 2003 to SCCM 2007 SP2 R2 migration. This included migrating

~2500 nodes as well as re-architecting the SCCM hierarchy migration at

Capital One . Executed on enterprise workstation imaging / deployment

methodology for Windows XP and Windows 7 .Monitored SCCM platform health

and mitigated issues as needed

Skilled at updating and maintaining computer inventory and surplus

equipment. Expert at maintaining and resolving issues regarding LAN/WAN,

VoIP telephone, Video systems, network Printers, scanners, servers. Adept

at recommending and implementing upgrades on systems to ensure longevity

Proficient in supporting the testing and deployment of new applications and

systems Knowledgeable of assessing functional needs to determine system

purchase specifications along with identifying and repairing the hardware

on desktop and laptop and network connectivity issues Experienced in

establishing VPN access for all remote users along with assisting in the

technical upgrading and maintenance of the entire desktop and laptop

systems

Traveling Windows 7 Migration Technician

Travel to different cities for Capital One to set up Progress Bars. Teach

and manage new technicians. Teach new technician User State Migration Tool

4.0. and SALT. Document, maintains, upgrades or replaces hardware and

software systems. Support and maintains user account information including

rights, security and systems groups. Maintains, analyzes, troubleshoots,

and repairs computer systems, hardware and computer peripherals. Migrate

Laptops and desktops from Windows XP to Windows 7 up to 250 to 500 in one

week. Upgrade MS Office from 2003 to 2010 version. Hotfix and

troubleshooting.

EDUCATION

Sidney N Collier LTC Computer Hardware/Software New Orleans,

LA

Nunez College Hardware/Software Engineer Chalmette, LA

San Diego City College Graphic Design Major San Diego, CA

Collin College 3D Animation Plano, TX

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