Customer Service Sales

SHELBY LAPLANTE

***** *** ****** *******, ** ****4 P: 310-***-**** **********@*****.***

SUMMARY

Brings 7 years of experience in the customer service and sales industries

with a deep understanding of the importance of communication in the

workplace. Applies entrepreneurial thinking to job related tasks and

effectively uses the entire teams potential. Takes initiative with a

detailed mindset on projects requiring a deadline, while managing time

wisely and efficiently in problem solving situations. Provides a strong and

effective leadership style that is goal oriented and motivates subordinates

to complete tasks.

SOFT SKILLS

Entrepreneurial Thinking

Strong Communication Skills

Time Management

Multitasking

Organization

Flexible Schedule

Customer Service

Critical Thinker

Upbeat Personality

Strong Leader

Takes Initiative

Detail Oriented

Excellent Problem Solving Skills

Team Player

HARD SKILLS

Microsoft Word

Microsoft Excel

PowerPoint

Adobe Photo shop

Adobe Illustrator

Quick-books

EXPERIENCE

5/13 to Present Founder

AvaLynn James - Menifee, CA

Run daily operations within the business

Set up buying trips, events and photoshoots

Budget company purchases and payouts

Maintain website and all Social media outlets

9/14 - 12/14 Assistant Manager

Angl - Temecula, CA

In charge of opening and closing procedures of the store

Handle daily and nightly paperwork

Keep employees and corporate up to date on stores numbers and goals -

daily, weekly and monthly

Focus on visual standards in store

6/12-3/13 Co-Founder

Blend Collection - Monterey Park, CA

In charge of getting all new product photos online to be shopped

Turn social media likes and followers into sales

Set up pop up shops to bring awareness to the brand

Fully prepped and designed - Blendcollection.com

6/11 - 1/12 Supervisor

Lucy Activewear - Manhattan Beach, CA

Provide outstanding customer service while becoming the clients personal

shopper

Meet daily sales goals and going above and beyond the set mark

Set up weekly and monthly floor plans

Push employees to reach their daily goals and complete tasks on time

6/07 - 2/10 Sales Associate

Dicks Sporting Goods - El Segundo, CA

Attend morning meetings to discuss projects and assignments, plan

strategies and suggest improvements

Provide outstanding customer service to shoppers

Sorted, processed and restocked the floor

Worked closely with store managers in making up and implementing floor

plans

EDUCATION

2011-Present Visual Communications

Fashion Institute of Design and Merchandising - Los

Angeles, CA

2009-2011 AA - Fashion Design

Fashion Institute of Design and Merchandising - Los

Angeles, CA

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