Customer Service Sales

Gail M Johnson-Price

***** ******* **. ******** **. 92563

Cell: 760-***-****

Objective:

A challenging career that draws upon my sales, travel, communication

skills and offers advancement within the company.

Summary of Qualifications:

. Self motivated; able to set effective priorities and implement

decisions to achieve immediate and long-term goals and meet

operational deadlines.

. Organized and efficient; able to plan ahead with an eye for

potential problems; skilled at implementing solutions to ensure

maximum effectiveness of plans.

. Comfortable in fast-paced, high-pressure atmosphere.

. Thorough knowledge of various reservation transactions,

including: booking, ticketing, sales, and customer service.

Interpersonal skills, having dealt with diversity of

professionals, clients, and staff members.

Experience:

2007 to 2011 Travel and Member Service Specialist

Automobile Club of Southern California Escondido, CA

. Provide all aspects of customer service.

. Provide sales services for domestic travel and some

international.

. Book hotel reservations and specialty packages.

. Process ticketing transactions for air and train.

. Respond to customer inquiries regarding general package

information.

. Process DMV transaction and answer all automotive

questions.

. Provide back up to the front desk.

. Able to process membership and insurance payments proving

the members with additional customer service.

. Cross sell membership, insurance, DMV, travel, credit

cards, Mexico insurance, International drivers

permits and other various Auto Club services.

2007 Front Desk Assistant

24 Hour Fitness

Escondido, CA

. Assist members in checking in

. Provide members with direct assistance in membership

payments and modifications.

. Upgrade memberships and cross sell personal training and

clothing.

. Balance cash drawers upon opening and closing.

2006-2007 Hostess and Cocktail Waitress

Brigantine Seafood Restaurant

Escondido, Ca

. Seat patrons and organize waiters sections.

. Take orders and serve patrons.

. Balance cash drawers upon opening and closing.

. Organize large parties and specialty events.

2005-2006 Customer service representative

Macys

Escondido, CA

. Provide customer service and sales in a high paced

environment.

. Sell merchandise and cross/up sell credit cards.

. Balance cash drawers upon opening and closing.

2000-2005 Guest Relations and Ticket Sales

San Diego Zoo's Wild Animal Park

Escondido, CA

. Provide customer service and admission to the park.

. Write memberships and sell tours.

. Cross/Up sell to different levels of membership and

ticketing options.

. Work directly with public to provide the best experience

possible.

. Provide scheduling and time off request for the employees.

. Office filing and organization.

. Open and close office provide employees with cash drawers.

. Balance cash drawers upon opening and closing.

Education:

2007-2010

. General Domestic Travel

. DMV 1-3

2003 Healing Hand School of Massage Therapy

. Massage Technician

2002-2004 Palomar College

. General Education

1999-2003 San Pasqual High School

. High School Diploma

Special Skills:

Princess Cruise Line (Commodore); Holland America, Royal Caribbean,

Celebrity Cruise Line, Carnival Cruise Line, Insight Vacations, Trafalgar

Tours, Disney Specialist 2007 Top Sales, Hawaii Specialist, Canada

Specialist, Cancun Specialist, Las Vegas Specialist.

Strong ability to multi task, problem solve, familiar with Window XP

and Windows Vista. Knowledge of Microsoft Office, including excel, power

point, word and outlook.

Recommendations:

See attached letters.

Contact this candidate