Delivery and Process oriented, loves making delivery function more efficient striving through
delivery excellence without compromising Customer and People satisfaction. Passionate in driving
cost-effective solutions with clear focus towards strategic, tactical aspects and pro-actively contribute
to organization growth.
Professional Summary
Over 16 years of experience in delivery - program management, client relationship, sales and
service t ransitions (outsourcing) associated with clients in the US, Europe and APAC regions
w ith r ich experience in the conceptualization, design and leadership of pioneering efforts in
p rocess, productivity, efficiency and quality improvement.
Demonstrated the strategic and tactical actions that delivered millions of dollars, generating
revenues and cost savings through organizational development.
Strong team building, leadership, and communication skills coupled with experience in
application development of business critical applications in the Healthcare, BSFI, Retail &
capital markets domain; executed projects / programs for global customers and due diligence,
service t ransition / transitioning global applications selected for offshore outsourcing
p rograms.
Process knowledge in all aspects of the project & program management with strong skills in
requirements management, scope management, budget management & financial control,
change management, release management, earned value management, estimation
methodologies, r isk analysis and adherence to CMMI, ITSM - IT I L framework ISO 2000
quality processes.
Delivered significant improvements in quality, productivity, cycle time and cost control
t hrough implementation of scientific models and delivered strong and sustainable operating
gains.
Recognitions for contributions:
o UST Award for Execution Mindset
Excellent People Management Skills
Qualification(s)
• Master in Information Technology, Bharathidasan University
• Bachelor of Science in Physics, University of Madras
Credentials
• PMP Certified by Project Management Institute (PMI)
Procedures / Methodologies / Functional Domains:
PMI Project Management Methodology Systems Development Life Cycle
Project Estimation & Resource Software Architecture Best Practices,
P lanning P lanning, Process & Functional
Scope, Change & Risk Management Specifications, Design,
Confidential Page 1 of 8
Agile SCRUM Methodology I mplementation cycle, Change
Earned Value Management (EVM) M anagement, Release planning and
Quality Control & Assurance Deployment.
SEI CMM Level-5 Processes
Client Relationship & Stakeholder Functional Domain Exposure
E ngagement. HealthCare, Retail, Banking, Finance,
P roject Management Softwa re/ Retail and Capital Markets
T ools
MS Project, Clarity, Synergy One
Technologies / Languages / Tools
ES9000 PC / Open Systems
MVS, JCL, CICS, VSAM, VS COBOL I I, WINDOWS, MF-COBOL, C, C++, UNIX
M VS-COBOL, I MS DB / DC, DB2
3rd Pa rty Tools / I B M Utilities
Oracle PL/SQL
STROBE, FILEAID, ENDEVOR,
Teradata, BI Tools
PANVALET
Java, J 2EE, Servlets, Struts, Spring,
H ibernate,
I BM WebSphere, JBOSS
Professional Experience
UST Technologies (June 2006 – Till) - 8+ Years
Hea
UST Global is one of the strategic partner offering IT se
Roles played in UST for Healthcare clients
Currently working for K aiser in Denver as E nd-to-E
Business Delivery Manager/Service Delive ry
involving L3 and L2 team with Client Director. Respons
M anager/Sr. P roject Manager
Escalation point for all App support issues for Clients.
As UST B usiness Delivery M anager in I ndepende
delivery of around 60 business critical applicatio
Enrollment applications enabling delivery. Respons
Also, Contributed for Test Data Management for Blue C
As UST Service Delivery M anager, for WellPoint I
and Development projects f rom other Vendors to US
Process. Also, responsible for Service delivery process d
Day to Day responsibilities include.
• Aligning with the Customer strategy, business
governance organization.
• Drive Steering Commit tee and align with the o
requirements are met in the Contractual Delive
• Corporate and Program level Release Planning
• Flexible in adapting to Clients “best practice” g
the mix of delivery methods (e.g. Managed Serv
engagement type for the Organization
• Overall responsibility for client relationship acr
business units and delivery teams, to manage a
• Leveraging organization to establish auditable,
across LOB, Project and all other entity levels.
• Resolve escalated issues in accordance with the
Score Card (BSC) for pro-active identification o
• Ensuring prompt identification and resolution o
contractual commitments for the respective Ser
• Drive initiatives of Application Performance, O
Continuous Service Improvement and Innovatio
• Risk Management for Program
R
UST Global
As Sr. Project Manager for UST, handled l a rge Develo
Sr. P roject Manager for Retail Clients
Walma rt and AHOL D retail customers.
Accomplished Smooth execution and delivery for large d
application development for diverse technologies.
I n P roject Manager role, my responsibilities incl
Created and Managed realistic Project Plan transp
Adhering to Client Project Management Process
Planned proactive Deployment Plan and signed of P
Release Planning and Execution
Responsible for developing proposals and strategies
costing, recommending software purchases and upg
Using project management methodologies, principle
and overseeing delivery.
Requirements, Scope and Change Management
Confidential Page 3 of 8
Accountable for solution implementation & deliver
Review of key control documents validating the imp
Responsible for MIS status reporting to country ma
Compliance to delivery process, technology roadma
Partnering with customer business functions, proje
direction of the project by achieving goals, reaching
Define & Implement governance for performance m
and progress reporting to the steering committee.
Stakeholder governance & Status reporting.
Identify Customer expectations and satisfaction lev
Establish KRA / KPI’s and roll out to teams so as to
Maintain a sound knowledge and understanding of
of future t rends within the market place in line wit
Responsible for handling Internal and External aud
Mellon European Fund Services (MEFS) is the Eur
P roject Lead
financial institution involved in Asset Management
I n Cognizant Technology Solutions
UTAS Unit Trust Administration (UTAS) is an in-h
outsourcing business for the UK market. Mellon ac
( Jun 21, 2004 – Jun 8, 2006)
(Management Companies). I t also acts as a 4th par
operate a fund supermarket, whereby the client is t
Management Company. The UTAS system allows m
fund represents a particular Product Type. I t is ma
to DB2 environment and some input routines writ te
As a P roject lead, activities involved are:
Gather Requirement Specification.
Perform estimation Review Application Design
Effective delivery
Adherence to Quality processes
Review of requirements and design documents.
Involved in Test Planning Activities
Designing the Test cases and Data
Requirements t raceability analysis
Reviewing test documentation including Test p
Managed the Defect Management Process using
Reviewing and analyzing defect log.
Preparing testing schedule
Technical guidance to the team as required.
Effectively sorting out technical issues
Project Management including Estimation, wor
plan.
Covansys I ndia (P) Ltd., Chennai ( Oct 28, 2002 to Jun 11, 2004 )
R
Senior System Analyst Gap Inc. is one of the world's largest specialty
respected brands in the apparel industry G
Covansys India (P) L td., Chennai than 150,000 employees supporting about 3,0
( Oct 28, 2002 to Canada, France and Japan
J un 11, 2004)
T he whole of People Soft application for HRMS funct
Management System’).
GEMS cover employees who work in USA and CANADA
To have GEMS up and running, organization
be mapped into PeopleSoft HRMS Tables.
Roles& Responsibilities:
As a Team lead, the responsibilities were
Ensuring resource availability
Provide 24 X 7 support
Production monitoring
Performance tuning
Bug fixing
Scheduling
Meeting SLAs and exceed established metrics
Project t racking
Provided production support
Reviews
Responsible of deliveries for Enhancements
Senior System Analyst GAP - Supply chain Navigator
The Information regarding the goods t ransported by t
input from other modules such as Purchase Order. Th
Covansys India (P) L td., Chennai
SCaN formatting and processing programs. The Modu
( Oct 28, 2002 to
Middle-t ier and Mainframe for background processin
J un 11, 2004)
information. The details to t rack the events for the goo
Some of the events are Load Port event, Domestic Depa
Roles& Responsibilities:
As a Senior D eveloper, the responsibili ties
Ensuring resource availability
Provide 24 X 5 support
Meeting SLAs
Performance tuning
Production monitoring
Bug fixing
Creating Batch Jobs, JCL, Creating Data
Creating Reporting Programs using SQR.
Confidential Page 5 of 8
Resolving Issues, Testing, In tegrating tes
process, Direct interaction with the Client
Scheduling
Onsite coordination
Analysis
Coding
Reviews
ANZ I nformation Technology Pr ivate Limited (Apr 26, 2002 – Oct 22, 2002 )
Banking Client
T echnical Lead ANZ I nformation Technology Pr ivate L imited ('ANZIT') is a
100% fully owned subsidiary of the Australia and New Zealand
B anking Group L td (ANZ), headquartered in Melbourne
A ustralia Cash Management and t ransaction services of
Corporate & Institutional Banking initiated the Controlled
Monies project.
The uniqueness of this project was integrating User Interface build using
ASP, VB Script, Java script with Components build using VC++ and
i ntegrating them with M ainframe for background processing.
T he Primary function of the Solicitor Property Trust Product is to enable
Solicitors to open t rust accounts for their clients over the Internet based on
G roups and sub groups set up by ANZ account Managers.
Monitor account activity including balance and transaction reporting and
develop business rules associated with account operation/maintenance.
P rovide statement information adhoc and in a printed form. Account
p rocessing would be performed by CACHE and not by the Property Trust
system itself. Initiate account closure of the said t rust accounts via the
i nternet.
Roles & Responsibilities:
As a Project Lead, involved in the following activities:
Project t racking
Responsible for Deliveries
Creating Batch Jobs, JCL, Creating Datasets, QMF, SPUFI
Unit,Regression and Integrating testing
Writing Test cases and test Plan prepartions.
Onsite coordination
Reviews
Consolidated Cybernetics Pvt. Ltd, Coimbatore for Tata Consultancy Services and
M phasis BFL
( Jun 15, 1998 to Ma r 30, 2002)
TSYS has undertaken a project to modify the TS2 base product for the
Japanese market. As defined by TSYS, this project would be completed in 3
Asst. Manager –
phases:
Systems
T his project involved e xtensive use of C ICS, DB2 and I MS where my role
CCPL Pvt. L td. I ndia
i nvolved much in CICS & DB2.
(Jun 15, 1998 to
M ar 30, 2002) Establish Japanese / DBCS Compatible Environment for TS2 and related
p roducts that need to be localized for Japan. Translate the user-view of the
TS2 system into Japanese.
Customize TS2 to support basic Japanese credit card industry practices and
government regulations. In this phase, functionality changes would be made
to the TS2 system.
The scope of the project involves:
T ranslation of screens and reports. All changes needed
for application (batch and on-line) programs for this
t ranslation are also included in this phase. T ranslation
o f data elements that are displayed to the user. Data
e lements that would be represented in the Kanji format
w ould need to be converted to DBCS. Also, the lengths
of certain data elements requi re changes to
accommodate typical values in the Japanese scena rio.
Roles & Responsibili ties:
As a Team Member, involved in the following activities:
Analysis
Coding
Testing
Reviews
Other P rojects:
Project Name Role Technologies Used Du ration
Strategy & information P roject Synergy One tool May 2,
services M anager 2008 to
Feb, 2009
Confidential Page 7 of 8
M ainframe tools group Project Mainframe, REXX Jul, 2007
M anager t o Dec,
2007
Northern T r ust Project Lead IB M MA I NFRAME, DEC 2005 -
I MS DB,I MS DC J UN 2006,PL1, JCL
FDR Systems Team lead IB M MA I NFRAME, Sep 2005 –
D B2 COBOL,,JCL D ec 2005
Automated Quote and Team member Gen-a-sys, PL/SQL, Jan 2001
Contract billing system Sequent/UN IX, C, C++, -Oct 2001
I nformix
NL M T eam member COBOL, DB2,VSAM, May 2000 –
J CL, SPUF I J an 2001
I nf rastructure – VRU Team member Script Builder Lucent Jul 1999-
Conversant/Unix Apr 2000
CNF Team member COBOL, DB2, VSAM, Jun 1998-
J CL, DB2. SPUF I J ul 1999
References
I can provide references from various stages of my career, vouched for my proficiency and integrity, in both
p rofessional and personal capacities.