Customer Service Executive
Resume:
Cymantha M. Guest
P.O. Box ******
Charlotte, NC 28266
Objective:
To utilize my extensive experience and training as a foundation for providing exemplary, efficient, creative
customer service within a professional, growth oriented environment.
Professional Experience:
Ms. Vicky’s Event Planning & Catering
Owner (January 2011-Dec 2013)
• Manage a full service event planning and catering operation; specializing in private functions.
• Facilitate the execution of special events from conception to production; including but not limited to
vendor and venue coordination, food preparation and service, décor, and delivery of client’s overall
concept.
• ServSafe certified (March 2011)
• Catering & Event Management Certificate (CPCC July 2011)
Community Charter School
Classroom Assistant (October 2007-June 2009)
• Assisted team teacher in a mixed grade open classroom model.
• Planned and executed art projects, field trips, and other special experiences in both a parent/teacher
capacity.
• Served as Vice President of the PTC (Parent Teacher Community) for two consecutive terms; partial term
as interim President.
• Organized school fundraisers, galas, and special events; as well as solicited funding, donations, and
support for various school and community events.
Regency Wellness Resort & Spa
Licensed Massage Therapist (October 2006-June 2007)
• On-site therapeutic massage therapist
• Modalities performed but not limited to: Swedish, Hot Stone, Sports Massage, Chakra balancing and
Reflexology.
American Institute of Massage Therapy
Student (November 2004-2005)
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• 600 hour state approved course for licensure in Massage Therapy. Course emphasized skills in Medical
massage, Neuromuscular, Myofascial, Reflexology, Sports Massage and Trigger Point Therapy.
• 45 hour internship in a professional clinic; including in-depth client assessment, SOAP note charting, and
follow up evaluations.
• Nationally certified by NCTMB MA#47171
United Airlines
Flight Attendant (November 1997-June 2005)
• Safety professional primarily responsible for emergency evacuation procedures.
• Qualified International and Domestic Purser.
• Extensive customer service training, CLR (Command Leadership Resolution) training, conflict resolution
• Responsible for food presentation and service, upholding and exceeding the expectation of fine dining
procedures
• CPR & AED qualified, basic knowledge of first aid and administration of minor medical treatment.
Marsh & McClennan (long term temporary assignment during voluntary furlough)
Executive Receptionist & Guest Services Representative (September 2003-2004)
• Meet and greet external guests.
• Serve as backup to the Executive Receptionists and Administrative Assistants on all three executive
floors.
• Maintain professional appearance of the conference rooms and public areas.
• Responsible for conference and meeting room reservations, and security clearance badges for external
clients and guests.
• Arranged and executed executive functions including but not limited to catering, supplies, presentation
materials, and external venues upon request.
• Generated weekly reports in Excel, for distribution to both the Reception Supervisor and the Facility
Manager.
• Daily duties involved various clerical functions including but not limited to multi-line switchboard, filing,
faxing, photocopying, and maintaining floor maps (multiple departments
Additional Professional Experience:
American Eagle Airlines Flight Attendant (May 97-October 97)
Guaranty Bank & Trust Executive Receptionist (September 1996- 97)
Fowler, Schimberg, & Cowman Executive Receptionist (March 1995-1996)
Skills & Professional Achievements:
• Computer literate (Windows Office, Word, Excel, Powerpoint, Outlook, WordPerfect)
• PTA Vice President (four consecutive years)
• Published freelance writer
• ServSafe certified (March 2011)
• Professional Caterer & Event Management Certificate ( July 2011)
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Education:
• University of Southern California (1992-93)
• University of Denver (1993-94)
• Community College of Denver (1995-96) President’s Scholarship
• American Institute of Massage Therapy (2004-05)
• Central Piedmont Comm. College (2011-present) continuing education+
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