Sales Customer Service

Nils David

Tempe, AZ

**********@*****.*** - 614-***-****

WORK EXPERIENCE

Inside Sales Agent

Dish - Chandler, AZ - July 2014 to Present

Answer inbound sales inquiries.

Assess the consumers’ needs and offer appropriate products, programming, and promotions based off those

needs.

Effectively and thoroughly educate the customer regarding their equipment, programming package, and price.

Provide a quality customer experience regardless of the inquiry or outcome.

Achieve and exceed established weekly, monthly, quarterly and annual sales goals.

Process completed sales and ensure 100% accuracy of the work order

Finished each month in the top 20% in the company for commissions.

Transitioned an average of 38% calls into paying customers per week.

Sales Representatives

SiteLock - Scottsdale, AZ - January 2014 to July 2014

Called prospective customers, selling multiple products and services, all while reaching and exceeding monthly

quotas.

Contacted 100 of new and existing customers per month to discuss new products and services.

Consistently exceeded monthly sales quotas by more than 8% by pursuing leads and expanding the prospect

list.

Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Cruise Consultant

VacationsToGo - Houston, TX - February 2013 to June 2013

Set up new accounts, established customer credit, and set up payment methods.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Built a book of business, handling incoming calls and emails, making quota.

Averaged a score of over 95% on survey scorecards.

Answered customers' questions regarding products, prices and availability.

Started to handle the coordination of group sales involving more than 5 cabins.

NATIONAL PRODUCER

NATIONAL AGENTS ALLIANCE - Phoenix, AZ - January 2011 to February 2013

Evaluated leads obtained through direct referrals, lead databases and cold calling.

Calculated premiums and established payment methods for sales.

Met with existing and prospective clients each week to select appropriate insurance policies.

Negotiated new and renewal production goals with business development manager.

Creating job postings and following up with potential candidates.

ACCOUNT EXECUTIVE

CITY PUBLICATIONS COLUMBUS - Columbus, OH - 2009 to 2011

Managed a portfolio of 50 accounts totaling $60k in sales.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Followed up with customers on unresolved issues.

Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.

Created proposals for new and repeat customer business transactions.

SALES & SERVICE ASSOCIATE

QUEST SOFTWARE - Dublin, OH - 2007 to 2009

Managing a territory of 100-200 'named' accounts across a six state region in the commercial sector.

Accountable for meeting assigned sales objectives and monthly revenue quotas, maintaining existing revenue

for support services.

Partnered with customers through a strategic and consultative sales approach to understand their business

needs, issues, strategies and priorities to deliver a value-added business solution

Managed sales funnel to analyze and manage pipeline activity and monitor sales activity against assigned

quotas

Proved the ability to multitask, handle and resolve customer issues and excel within a demanding, high-volume

setting

STORE MANAGER

S&K MEN'S WAREHOUSE - Dublin, OH - 2006 to 2007

Provided the leadership needed to successfully manage retail men's clothing store.

Created a synergistic atmosphere and high quality work environment to provide customers with an exceptional

shopping experience.

Consistently achieved highest per-night sales averages by up-selling and suggesting add-ons

Responsible for every phase day-to-day store operations

Maximized sales and profitability of assigned areas through execution of company programs

Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates

Coordinated inventory control, receiving; merchandising and store maintenance

SALES & CUSTOMER SERVICE REPRESENTATIVE

AT&T - Dublin, OH - 2001 to 2004

Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and

reports problem areas

Responsible for improving customer retention through programs and service provided to the customer

Utilizes mechanized systems to initiate and complete service orders and handle customer requests

Continually maintain working knowledge of all company products, services and promotions

Made recommendations according to customer's needs on features, accessories, upgrades and rate plans

Utilized operational systems to process purchases of AT&T products and services; i.e. collections, payments

for Wireless bills and accessories

EDUCATION

Associates in Business

COLUMBUS STATE COMMUNTIY COLLEGE - Columbus, OH

May 2009

CERTIFICATIONS

Certified Personal Trainer - NASM

February 2014 to February 2016

Life and Health National Insurance Producer

June 2011 to June 2015

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