Customer Service High School
Resume:
ASHLEY RICHARDS
***** ********** ******* ** **** Apt 2005 San Antonio Texas 78230
************@*****.***
Call Center Representative
Professional Summary
Top Sales Performer • Telephone Inquiries • Customer Service • Adaptability
Conflict Resolution • Creative Problem Solver • Listening Skills • Excellent Communication Skills
MS Windows Proficient • Fast Learner
PROFESSIONAL EXPERIENCE
Astrology Answers • San Antonio, Texas, 78230 • June 2014 Current
Tarot card readings anything from a 1 card short answer to full Celtic Cross readings
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Answer questions via email/phone
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Full Natal chart readings
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North Node readings
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Synastry readings
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Taught how to manage my time wisely and answer questions via email to customers in
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a timely manner.
Apple Tech Support • San Antonio, Texas, 78230 • June 2014 October 2014
Technical Support Troubleshoot different internet browsers. Including but not limited to
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I.E., Safari, Google Chrome, Mozilla Firefox, and Opera
Keeping average handel time to 4 minutes per call.
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Provide over the phone technical suport for up to 90 callers a day when needed.
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Was taught how to install games on Mac and to teach users how to install said games.
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Knowledge of all apple products including but not limted to Icloud, Mac OSX, Iphone 4
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6, Itunes and Itunes store.
Was taught how to be productive in a work from home enviroment.
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Office Ally • San Antonio, Texas, 78230 • March 2013 June 2014
Technical Support Troubleshoot different internet browsers. Including but not limited to
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I.E., Safari, Google Chrome, Mozilla Firefox, and Opera
Assist customers in learning how to do medical billing by walking them through a
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detailed learning process.
Provide over the phone technical suport for up to 65 callers a day when needed.
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Keeping average handel time to 4 minutes per call.
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Remote support provided by me when assistance is needed by caller.
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Average typing speed 50 wpm.
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Bbva Compass • San Antonio, Texas, 78230 • August 2012 Febuary 2013
Call Center Representative – Professionally processed 80+ calls, providing information
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and service to ensure customer satisfaction.
Assisted customers over the phone by providing detailed instructions and detailed
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descriptions of the customers’ accounts
Transferred to different departments if need be.
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Kept average handle time down to 4 minutes per call.
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Harland Clarke •San Antonio, Texas, 78230• February 2012 August 2012
Call Center Representative – Professionally processed 80+ calls, providing information and
service to ensure customer satisfaction.
Assisted customers over the phone by providing detailed instructions and detailed
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descriptions of the products.
Handled cash, check, credit, and debit card transactions with 100% accuracy.
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Answered questions about store products while maintaining proper knowledge of the
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products.
EDUCATION
High School Diploma, Harnett Central High School, Angier, North Carolina
Maintained a 3.5 g.p.a until graduation
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Graduated in 2009
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Certificate of keyboarding
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Words per Minute 60
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1 Year of College, University of Phoenix, Phoenix, Arizona
• Online college for a year
• Major in Psychology
• Proficient in Microsoft Word
• Been Reading Tarot for about 5 years now
I have been a gamer/game proficent since I was about 10 years old.
• Taught myself how to play FPS, Racing Games, and all types of RPG'S
• Have had a steam account for over 3 years now and have put in over 900+ hours in
the 3 years I have had it.
• Currently have Xbox One and have already logged a few hours into the system.
• Proficient in using Google to help troubleshoot anything that is wrong with my
system or anything that may need to be fixed.
Contact this candidate