Customer Service Representative

**** ***** #** *******, ** *****

PHONE 832-***-****

********@*****.***

SHIOBAN COLEMAN-

ANDREWS

SUMMARY

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to

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achieve project goals.

An independent and self-motivated professional with excellent research and writing skills;

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able to grow positive relationships with clients and colleagues at all organizational levels.

Computer skills include: MS Word, Excel, PowerPoint, Access, and Internet

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Over 4 years of secretarial and clerical experience in fast paced environments

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Thorough understanding to complete forms in keeping with company procedures

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Excellent knowledge of administrative and clerical procedures

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WORK EXPERIENCE

2013-2014 Service Associates of America

Telemarketer/Fund Raising

Raised monies for homeless shelter, food pantry and the annual Thanksgiving and Christmas

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Eve Dinners at the George R. Brown Convention Center. Also did political surveys, and

radio calls to build up the listening audience. Worked on Dental-Quest account to schedule

dental appointments.

2009-2011 Dynamic PHP

Psych Tech/Receptionist

Answered, screened and transferred inbound phone calls, received and directed visitors and

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clients to appropriate departments or individuals, maintained electronic and hard copy filing

system, handled requests for information and data, provided administrative support, opened

sorted and distributed incoming correspondence, maintain office supply inventories,

coordinate maintenance of office equipment, communicated and assisted in keeping patients

clean and dry, updated medical records, organized workloads and set priorities to be carried

out in a timely manner.

2008 – 2009 Reliant Park/SMG Houston, TX.

Office Assistant/Parker

Assisted in parking vehicles during all Reliant Park events. Greeted applicants seeking

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employment and made sure applications were complete. Verified work history on

applicants application. Assisted with scheduling employees work schedules. Provided

administrative services for the Office Manager. Operated fax machines, copiers, and

phone systems.

1998-1999 Consumer Access Houston, TX

Customer Service Representative/Receptionist

Answered all incoming calls and handled caller’s inquiries . Greeted, assisted and directed

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guests, workers, visitors and the general public, provided office support services to make sure

office flowed efficiently, responded to guest and public inquiries, received, directed and

passed on telephone and fax messages, maintained the common filing system and filed all

letters, provided administrative support, general office duties.

EDUCATION

Houston Community College Houston, Texas

Business Technology

Lincoln High School Port Arthur, Texas

General Studies

REFERENCES

Available upon request

Contact this candidate