Customer Service Sales

Martine Bishop

* ******** ******, *** **-**. Westford MA. 01886

(m) 603-***-****

*************@*****.***

Objectives

Energetic, results oriented product ambassador and business woman with 10 years of experience

in Marketing and Business Management, wants to add value to an energetic progressive

company seeking to optimize its strategic business objectives.

KEY QUALIFICATIONS

• Experienced in identifying risk areas and developing strategy and tactics for program

excellence.

•Foster networks and develop new contacts to expand a growing list of professional associates.

• Adept at identifying, prospecting, initiating contact, and setting up key accounts in

multinational sales.

•Excel at taking on responsibilities requiring exceptional analytical and problem solving skills.

• Expert in effective fiscal management, inventory logistics and market expansion in

multinational markets.

•Effective communicator who works well with a diverse range of personalities and organization

types.

EXPERIENCE

Kronos Inc. (Sales for East part of Canada) Chelmsford, MA

Sales specialist, LDR (Lead developer) and inside sales Dec. 2011-Present

• Providing service to existing customer accounts

Establishing, developing and servicing new customer accounts

•

Resolving customer complaints, billing issues, questions and concerns

•

Ensuring customer orders are complete and accurate

•

Additional duties and responsibilities as required or assigned

•

Market development: Distribution of new prospects/customers to my # rep. in the

•

field covering Healthcare, Public Sector, Manufacturing, Service & Distribution

and Retail Canadian industries. (in English or French)

Onepoint2plus (Innovative viral website developer) Newburyport,MA

Executive Assistant March 2011-Nov.2011

• Personally assisted the CEO of the company.

• Team Development – H R Issues

• Strategic Planning

• Business Plan Development.

Reference: Trevor Doust CEO, ******@*************.***

Ekkolink (Wireless ISP, network design and support) Newburyport, MA

Administrative Assistant to Owner January 2010-April

• Documentation, reporting, scheduling.

Reference: Trevor Doust, CEO ******@********.*** Tel: 978-***-****

Key Heating & Air Conditioning Portsmouth, NH

Executive Assistant and Service Manager Nov.2008 – Dec. 2009

• Personally assisted the President of the company.

• Managed the Service Department, inventory, and customer relations.

•Supervised and scheduled parts delivery while maintaining a constantly updated knowledge of

products.

•Recommended and launched a new marketing development approach to restructure the existing

system:

o Created and managed a new service plan to accommodate the difficult economic times

affecting our clients.

o Strategically executed sales calls, resulting in an 80% increase in annual sales.

Reference: Jon Sherrill, President. ***@*******.***

Measured Progress Dover, NH

Standardized Test Scorer (Temporary Employment) Apr. 2008 – Jul. 2008

• Score standardized tests in various subjects (technology, history,

E nglish) for multiple grade levels from States throughout the US.

Reference: Dianne Scott, Senior Reader 603-***-****

Penman Strategic Ltd. Portsmouth, NH

Customer Service Executive Feb. 2007 – Jul. 2007

• Supported up to 20 Penman Business Advisors and their potential clients.

• Conducted appointment setting with CEO's from small to medium sized

enterprises and relayed these appointments directly to advisors.

• Liaised directly with CEO and supported him in administration, travel, conference

organization and provided key performance information on a daily basis to

Penman HQ in Scotland.

Reference: George Collin, Managing Director 603-***-****

East Coast Sales Solutions Rochester, NH

Lead Generator for Cisco Systems (Temporary Employment) Oct. 2006 – Dec. 2006

• Arranged for follow-up sales calls on behalf of Cisco Systems’ IT

Department.

MM Designs Hampton, NH

Founder and President 1998 - 2006

• Launched and oversaw all Operations, Administration, Inventory, Shipping/

Receiving, Accounting, Marketing, Packaging and Advertising for the placement

of imported French Ceiling products with Architects, Interior Designers and

Contractors across the Northeastern United States.

• Resourcefully defined market direction and strategies for products and executed

all sales and marketing plans, fiscal objectives and initiatives.

• Consistently and persuasively demonstrated superior product attributes negotiated

new contracts and developed new distribution channels.

• Responsible for product and account development, pricing, merchandising and

sales, as well as strategy.

• Delivered comprehensive marketing programs including advertising, public

relations and marketing materials.

• Contributed problem solving skills to new product launches, brand expansion, and

market forecasting.

• Spearheaded and cultivated vendor relationships and distribution channels to meet

all performance targets.

Martine Bishop: Independent Contractor Hampton NH

Interior Designer 1997 - Present

• Resourcefully and lucratively consulted with clients to plan, design and deliver

home and business decorating concepts and projects.

• Researched competitive business practices while developing and implementing

design specifications based on client needs and desires.

• Effectively collaborated with vendors and affiliated partners to optimize value-

added client services.

• Acted as a liaison between customers, vendors and financial institutions in

support of company objectives.

• Built dynamic relationships to address all outstanding design/customer service

issues and fostered ongoing relationships with clients for repeat, referral and new

business.

• Demonstrated superior project management skills in managing all aspects of the

business from customer relations to fiscal management.

F indahl S.P.R.L B russels, Belgium & Paris, France

Operations Assistant & Office Manager 1978 – 1988

• Worked as a correspondent between companies for officials in China

and Zimbabwe.

• Aided with the management and scheduling of imports and exports

between Belgium, China and Zimbabwe.

• Organized all corporate events and acted as a liaison during meetings,

and for visiting business partners/ government officials.

Reference: Fred Dahlmann, CEO. 011-**-*-***-** 09; ********@*****.***

EDUCATION

Coldwell Banker: Real Estate Classes. Hampton, NH. 2004.

TransDesigns: Interior Decorating Classes. Framingham, MA. 1996.

University of Lille, France: Bachelor of Arts in Business and Economics. 1977.

IT SKILLS Word, PowerPoint, Excel, SalesForce, Outlook, Excellent Typing Skills.

PROFESSIONAL ASSOCIATIONS

Boston Design Center

LANGUAGES

Fluent in French and English

Conversational German

Contact this candidate