Operations Manager
Resume:
Pebble Persico
**** *. *** ******, **********, KY 40203
*************@*****.***
Summary
Creates an environment of superior service delivery, efficient systems management and dedication to associate development. Provides a culture of success through goal setting, team building, strong communication skills and accountability. Project management, renovations coordination, team building, training and expense control are areas of expertise.
Results oriented leadership in Operations Management - Human Resources, Training and Coaching, Profit and Loss, Budget Development and Cost Efficiencies. Experienced leadership in revenue generation, budgeting, payroll and expense control and subsequent profitability to ownership.
Professional Experience
Marketing & Management Consultant May 2014- Dec 2014
Louisville, KY
Management Consultant for a home delivery business.
Relocated to Louisville as a Contract Consultant for a start-up business – to define business growth opportunities, define demographics, establish Human Resources, Implement Marketing Strategies, Standards, Compliance.
Extended Stay America Hotels 2008 – 2014
Area Operations Manager and General Manager, Orlando, Florida
Area Operations Manager and General Manager of three area hotels averaging 125 rooms, limited service with in room kitchens.
Revenue per hotel 1.5 to 2.5 million per year
Reduced turnover per hotel 25-42%
Reduced renovation completion by 11 days based on effective Rooms Management
• Responsible for Recruiting, Training and compliance, Revenue Management, Inventory, Purchasing, Vendor Relations, Guest Relations, Social Media Relations and Sales.
Convention Planning Services 2005-2008
Meeting & Event Planner/Creative Division, Orlando, Florida
• Meeting and Event Planner for Creative Division “Launch!” – Coordinated Creative events, Design, Catering coordination, Group Event Planning & Execution, Travel Coordination
Intercontinental Hotels/Holiday Inn 2002-2005
General Manager/Food & Beverage Director, Orlando, Florida
Managed two Resort properties in Central Florida – Maintaining standards for flagship compliance.
● Created and designed a restaurant, Property renovation, Budgeting, Recruitment, Vendor Relations, Inventory Control, Catering and Sales
Westgate Resorts 2001-2002
Director of Operations/Events/Food & Beverage Director, Orlando, Florida
• Hired specifically to work with the County to renovate a newly purchased property, Structural condition analysis and Design, Equipment analysis, Life Safety analysis, Project Planning and Entertainment, Concept and Design, Pre-Opening Event Planning, Personnel recruitment, Vendor selection, F&B procedure implementation, Menu concepts, Food Safety certification.
Sierra Land Group - Caribe Royale Resort & Buena Vista Suites 1997-2001
Assistant General Manager/Food & Beverage Director, Orlando, Florida
Directed daily operations of Rooms Division and Food and Beverage of this convention resort hotel.
• Managed Operations, Sales, Food & Beverage teams - responsible for Budgeting, Hiring, Training and Certification, Purchasing and Inventory Controls, Reservations, Guest Services, Service Standards Trainer, Restaurant concepts & menus,
Peabody Hotel Group 1987-1997
Rooms Division/Food & Beverage, Orlando, Florida
Worked in all aspects of Rooms Division and Food & Beverage for an 891 room convention resort/luxury hotel with four restaurant venues, full service catering.
• 5 years in Rooms Division - Assistant Front Desk Manager, Assistant Reservations Manager, 5 years in Food & Beverage - Rounds Manager. Managed each Outlet which included Room Service, Capriccio Italian Restaurant, Dux Fine Dining and the B-Line Diner. Wine pairing, menu tasting and selection and F&B certifications for Alcohol and Food Handling.
Professional and Personal References available upon request
Willing to relocate
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