Customer Service Administrative Assistant
Resume:
Angela Russell
Administrative Assistant - Robert Half
New York, NY
***************@*****.*** - 301-***-****
WORK EXPERIENCE
Administrative Assistant
Robert Half - New York, NY - August 2014 to Present
A reliable, articulate, professional, and detail oriented temporary worker with impeccable writing skills who has
performed administrative support duties for various clients.
Key Accomplishments and Experience:
Quick response, available on short notice. Temporary assignment performed for one
particular client was extended from initial ending date, due to display of excellence in
performing administrative duties.
Scheduled monthly fire sprinkler inspections with landlords who were located at various
rental properties.
Coordinator for field technicians. Ensured that they were able to enter rental properties to
perform monthly inspections.
Drafted service tickets which documented problematic sprinkler and compactor issues.
These tickets were submitted to the maintenance Supervisor, thereafter.
Typed proposals.
Answered multi-line telephone system
Administrative duties performed for another client included creating flyers, postcards, and
tickets for various festivities.
Created Power Point presentation for an event.
Administrative Assistant
Stone Source - New York, NY - May 2011 to July 2014
Position Ended/Out-Sourced
A customer service oriented, articulate, organized and efficient Administrative Assistant who was responsible
for managing the administrative affairs of a high-end stone supplier (showroom).
Key Accomplishments and Experience:
Managed two messengers who delivered stone samples to architect firms, design
firms, and job sites (construction) amongst other locations. I was responsible for improving the delivery time
of such samples - same day service - by creating systems and processes that ensured expeditious delivery to
such firms and locations. Processed timesheets for the messengers.
Responsible for overseeing the company's general email. Responded to various
requests from customers regarding materials that were sold, showroom hours, etc. Also, I
directed the clients to their appropriate sales representative for further assistance.
Answered multi-line phone system. Effectively accommodated customers by providing
them with requested information, e.g., showroom hours, contact information regarding the care of the stone
they purchased, and ensuring that they were transferred to the appropriate sales
individuals.
Prepared expenditure reports, with Microsoft Excel, which reflected the costs accrued in the messenger effort.
Scheduled meetings in the large and small conference rooms with the Microsoft Outlook
program.
Ordered supplies to accommodate the sales staff, customer service, and the Accounting division.
Administrative Assistant
Robert Half - New York, NY - August 2008 to May 2011
New York, New York Receptionist/Data Entry-Clerk/
Customer Service Representative
August 2008 - May 2011
Hired Permanently (Stone Source)
A reliable, articulate, and professional temporary worker who has successfully executed a range of
administrative support functions for various clients.
Key Accomplishments and Experience:
Quick response, available on short notice. Requested often by clients.
Raised $7,000 for a charitable organization via email communication (Microsoft
Outlook) and telephone fundraising. Updated address data, of previous donors, in the
"Raiser's Edge" data-base.
Answered multi-line telephone, for a specific client, and courteously assisted customers
within high-volume, deadline driven setting. Received faxes. Distributed mail to appropriate
mailboxes. Greeted and announced visitors to the sales persons. Delivered
products via messenger (courier) service. Updated courier service activity in Microsoft
Excel, e.g., courier name, destination address, etc Managed visitor's log and scanned
documents - (Stone Source)
Calculated figures for tax forms, for a mortgage banking company, that I prepared and then
they were sent to current loan recipients. These forms reflected calculations for loan
interest that was paid for the current tax year. Executed filing duties. Processed incoming
U.S. mail.
Organized company billing statement invoices for the Accountant. Suggested to the owner
better options to the current business telephone service. Option was considered.
Sent loan applications, via Federal Express, to the main office in Long Island.
Administrative Assistant I
Washington Metropolitan Area Transit Authority - Alexandria, VA - October 1987 to May 2008
Relocated to New York
A skilled, organized, and efficient Administrative Assistant who was responsible for managing the
administrative affairs for the Superintendent of a rail-car maintenance facility and for 100 (one hundred)
employees who were affiliated with the agency's union.
Key Accomplishments and Experience:
Prepared weekly and monthly statistical reports for the budget and accounting departments review. These
reports were prepared using the Microsoft Word and Excel software programs. Processed payroll for 100
employees.
Expended capital money by ordering equipment, for the facility. Office supplies were also ordered with the
company credit card.
Served as Training Coordinator for the facility - responsible for registering employees for company mandated
courses and informing them of courses that were needed for their future development as an employee of the
Washington Metropolitan Area Transit
Authority.
Each summer, I was the appointed manager, for my facility, of the individuals who were
assigned to me due to the agency's participation in the annual Summer Youth
Employment Program. I assigned the "youth employee" office duties such as filing. Prepared
evaluation for the summer youth's "youth counselor."
EDUCATION
Business Administration
Strayer College - Washington, DC
ADDITIONAL INFORMATION
TECHNICAL SKILLS:
Microsoft Word, Excel, PowerPoint, Outlook
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