Customer Service High School
Resume:
Neena Thomas
**********@*******.***
Professional Experience
Director of Admissions –ASA College, NY, NY 04/2014– 12/2014
• Developed admissions organizational strategies by contributing information, analysis
and recommendation to strategic thinking and direction; established functional
objectives in line with Federal, State, local agencies and organizational objectives
• Established admissions operational policies by evaluating trends; determined production,
productivity, quality and customer service approach, designed systems, accumulated
resources, resolved problems, and implanted change
• Developed admissions financial plans by estimating, forecasting, studying trends and
change, aligned monetary resources to meet changing market trends, developed action
plans – measuring and analyzing results, initiated corrective actions, and minimizing the
impact of change
• Promoted the college and attracted new students by maintaining working relationships
with other departments, worked closely with alumnus and marketing department
• Promoted the college by conducting presentations and speeches at high schools,
community centers, GED centers and job fairs
•
Director of High School Division–Lincoln Technical Institute, Whitestone, NY
03/07– 11/2013
• Accomplished admissions leader by determining accountabilities; communicated and
enforced values, policies, and procedures; implemented recruitment selection,
orientation, trained, coached, planned, monitored, appraised and reviewed job
contribution
• Developed admissions organizational strategies by contributing information, analysis
and recommendation to strategic thinking and direction; established functional
objectives in line with Federal, State, local agencies and organizational objectives
• Developed admissions financial plans by estimating, forecasting, studying trends and
changes, aligned monetary resources to meet changing market trends, developed action
plans – measuring and analyzing results, initiated corrective actions, and minimizing the
impact of change
• Combine innovative initiative with business-management skills to drive gains in
revenue, contributing to year of year growth
• Promoted the college and attracted new students by maintaining working relationships
with other departments, worked closely with alumnus and marketing department
• Maximized recruiting and admissions processing by utilizing updated technology
(CampusVue.)
• Gained the respect of diverse individual groups by demonstrating the ability of the
schools to respond to the concerns and interests of its minority communities
• Successfully oversaw all aspects of the admissions lead generating recruiting process,
career planning sessions, enrollments and retention of families
• Organized scholarship committee to interview and select scholarship recipients
Updated job knowledge by participating in educational opportunities; read professional
•
publications; maintained personal networks; participated in professional organizations
Enhanced admissions department reputation by accepting ownership for accomplishing
•
new and different requests; exploring opportunities to add value to job accomplishments
Maintained detail knowledge of the Federal FERPA agreement regulations
•
Public Relations Rep (High School Division) Interboro/TCI College NY, NY
12/04– 02/07
• Represented the college at recruiting events through-out New York and New Jersey
• Worked directly with high schools to create articulation agreements with the college
• Conducted career planning sessions with prospective students and families to determine
eligibility
• Conducted extensive follow up with approved prospective students to maintain
enthusiasm
• Ensured prospective students complete all requirements before starting school
Assistant Registrar/Re-entry Coordinator–Katharine Gibbs School NY, NY
07/03 – 12/04
• Determined eligibility of students re-enrolling into school out for less than 365 days
• Detail knowledge of the Federal FERPA agreements and regulations
• Communicated students decision with Provost, Registrar and Financial aid upon re-
entering
• Processed program transfers and shift changes for students
• Facilitated and register student class schedules
• Coordinated classes, classrooms, and teacher schedule for new terms
Skills
Informing others, listening, verbal communication, written communication, motivating
others, foster teamwork, self-motivated, coordination, tracking budget expenses,
completing an effective budget
Education
Southern New Hampshire University (June 2014 – Present)
•
Pursuing Bachelors in Business (completion year 2015)
•
Lincoln College of Technology (3/10 – 1/12)
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Business Management (50 credits acquired)
Katharine Gibbs School (01/04 – 12/04)
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Business Management (48.5 credits acquired)
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