Customer Service Operator

Location:

Posted:

December 26, 2014

Shulanda Lewis 713-***-****

**** *********** *****, *** *** Houston, Texas 77014 *************@*******.***

Professional Profile

1. •Goal oriented individual with strong

1. leadership capabilities

Extensive customer service skill

1. •Organized, highly motivated and detail-

10 years Subrogation’s experience

1. directed problem solver

Ability to direct complex projects from

concept to fully operational status •Proven ability to work in unison with staff

Professional Experience

First Financial Asset Management, Houston, Texas

2002-Present

Subrogation Specialist/Collector

Responsibilities:

Trained new employees; placed outbound and received inbound collection

calls on uninsured motorist claims for major automobile insurance

carriers. Maintained a file of 1,000 claims. Make recommendation to the

Department of Motor Vehicles for suspension of driver’s license. Third

party collections/customer service.

Classy Ladies Hair Salon, Houston, Texas

1990-2002

Co-Owner/Operator

Responsibilities:

Maintained a salon and supervised five operators. Managed accounts

receivables and payables.

Nationwide Credit, Houston, Texas

1995-2000

Collections Specialist

Responsibilities:

Pass due bank cards and retail collections. Consistent proven track record

of meeting and exceeding client goals. Customer service. Utilized

automatic dialing system-extensive skip tracer.

Education

Wilford’s Beauty Academy, Houston, Texas

Cosmetology License

1990