Customer Service Representative

William K. Butler

**** **** **** *****, ******* County, VA, 23227

917-***-****/**************@*****.***

December, 2014

Dear Manager:

My name is William Butler. I am emailing you in reference to the position posted. Currently, I reside in Henrico

County, VA.

Living and working in New York City has been very fast paced. For the last 4 years I have worked as a guest service

agent, concierge, and doorman. I loved meeting different people while tending to their needs in any environment;

hostels, boutiques and hotels. I've learned the dynamics and have discovered my passion. While working in different

spectrums of hospitality, I have learned a lot and would love to bring my skills to your organization. I firmly believe my

“people first” attitude, dedication and passion for the job will be an asset your team.

After reading your job description, I am confident that my skills and my passion for helping families and the community

are a perfect match for this position. I have chosen to relocate from New York to Virginia to be closer to my sister and

brother, who are recently retired Army Soldiers. I have learned a great deal during my time exploring the New York City

hospitality and retail industry and am confident my new skill set can be valuable to your organization.

I would bring skills, including:

• Proficiency in Microsoft Office etc

• Four years of guest services experience in the Hospitality and Retail Industry

• Strong work ethic

• Limitless potential and drive

I would welcome the opportunity to further discuss this position with you. If you have questions or would like to

schedule an interview, please contact me by phone at 917-***-**** or by e-mail at **************@*****.*** . I have

enclosed my resume for your review and I look forward to hearing from you.

Sincerely,

William K. Butler

WILLIAM K. BUTLER

5780 Pony Farm Drive, Henrico County, VA, 23227

917-***-****/**************@*****.***

OBJECTIVE: To obtain a position involving customer service and/or guest services in the hospitality and/or retail industry.

SUMMARY OF QUALIFICATIONS

Five years of guest services experience in the Hospitality/Retail industry.

Proficient in Microsoft Office and OPERA PMS system

Dedicated to providing the highest levels of guest service support.

WORK EXPERIENCE

Customer Service Representative

September 2014 - Present

Trader Joes, Short Pump, V.A.

-Greet customers entering and leaving store.

-Solve customer questions and concerns by research or call back.

-Handled cash, credit and checks for transactions.

-Upsell while introducing customers to new products.

-Stock products when necessary.

-Sanitize bathroom and maintain a clean store front for customers.

Brand Ambassador

Jan.2013 - June 2014

NexDemo, New York, Long Island

* Appointed as an internal or external agent to boost product/service sales and create brand awareness.

* Engage with consumers, while relaying key messages and information regarding the product

* Generate product trial by consumers.

* Take part in meet and greet campaigns.

Doorman/Concierge

Jan 2012 -June 2014

Planned Companies, New York, NY

Responsible for meeting, greeting and directing residents and guests to their destinations.

Verifying and recording visitor information.

Monitor lobby traffic and alert residents to arriving guests and deliveries.

Receive and process incoming mail and outgoing shipments.

Maintain logbooks for visitors, contractors, keys, elevators, incident reports, daily activities.

Monitor CCTV monitors for suspicious activities

Brand Ambassador

October 2011 – January 2012

Bloomingdales, New York, NY

Greeted customers and promoted the company’s sales, promotions and available coupons.

Processed cash/credit transactions in a fast-paced retail environment.

Resolved customer requests, complaints and concerns.

Cashier

October 2011 – January 2012

Swatch, New York, NY

Efficiently processed cash/credit transactions in a fast-paced retail environment.

Assisted with store stocking, floor-sets and opening/closing procedures.

EDUCATION

James Monroe H.S., NY. 2001-2005

References available upon request

Contact this candidate