Customer Service High School

Patricia Petersen

**** ******** ****

Apt F-***

Miami, FL 33196

Phone number

786-***-****

Emails contact:

*********@*****.***

*************@*******.***

OBJECTIVE:

Results oriented professional with strong communication and organizational

skills seeking a teaching position with an organization where excellent

performance is rewarded with increased income and long term career growth.

EDUCATION:

Mercer University 1995

Macon, GA

Teaching Certificate

U.A.C.A. FIDELITAS 1991

San Jose, Costa Rica

Bachelor of Arts, Business Administration

WORK EXPERIENCE

Everest Institute / ITT Technical 2011-Present

Admissions Representative

. Responsible for business development and new accounts

. Consistently created marketing strategies to bring more business

. Maintained constant follow up and continuous communication with

prospective students.

E-Business World Wide S.A 2009-2011

Marketing/Sales Manager

. Responsible for business development and account maintenance

. Utilize consultative selling and client centered approach to cultivate

relationships.

. Analyzed problems and provide quick and effective solutions

. Consistently met and exceeded company goals

Procter and Gamble

International Operations Trainer 2004-

2008

. Successfully improved business operations processes/Buyers-accounts

. Developed customer service team and enhanced customer satisfaction

. Accounts Payable/Receivable, daily contact with customer.

. Invoice Troubleshooting.

Central High School & Intensa English-Spanish Institute 1995-2004

Spanish and English Teacher

. Teaching 5 levels of Spanish in International Baccalaureate Program

. Teaching English to beginners to advanced students

. Recognized for outstanding student achievement

AWARDS

. Ranked in Top 10-80 Customer Service Support Leaders-E-Business World

Wide

. Customer Service Recognition Prize-Procter and Gamble

. Multiple Golden Apple Awards for Teacher-Central High School

. Customer Service Award-America West Airline

SKILLS AND LANGUAGES:

. Fluent verbal and written communication skills in English and Spanish

. Excellent interpersonal, organizational and relationship building

skills

. Proficient in Microsoft Word, Excel, PowerPoint, MS Access, QuickBooks

. Extremely productive in a high stress environment

Contact this candidate