Customer Service Assistant

Penelope Summers

*** ********* #****, *******, ** 30183

******************@*****.*** 336-***-****

Objective: Find an engaging position that utilizes my extensive research experience and customer service and creative skills

Work Skills, Abilities, Education

• Customer service skills in retail, office, nursing home/ hospital settings

• Training in conflict management skills honed through customer experience, Master’s program class work, internships and in workplace settings

• Dedicated attention to detail, flexibility and the ability to learn quickly

• Keen ability to understand and meet customer expectations and needs

• Strong communication skills, written and verbal

• Efficient Supervisory skills, able to learn and teach new skills

• Creative background combined with employment in varied fields of work translated into an ability to manifest creative solutions to problems, Master’s degree

Skills and Experience, Three Most Recent Positions

Personal Assistant (9/2013-Present)

• Drive employer to all appointments, errands and engagements

• Pay bills, negotiate services with residence vendors, assist in secretarial duties, computer assistance, Cooking and cleaning, shopping as needed, organized and assisted in three moves

• Gardening/yard work including raking, removal of plant and tree debris, planting and mulching flowers, carpentry work i.e. building a shed and removing old shingles from the side of the house

Research Assistant, University of Konstanz, Germany (9/2012-8/2013)

• Research Assistant for the Department of Politics and Public Policy

• Edited Journal articles, applications, term papers, dissertation chapters, advertisements

• Assisted a visiting professor in acclimation and assigned tasks, planned a job fair/conference, assisted with the application process, gave school tours

Activities Assistant, Chapel Hill Rehabilitation Nursing Home (6/2009-9/2012)

• Organized and planned parties and events, ran group discussions and programming including bingo and book club, assisted in supervising interns

• Continuing education as an Activities Director, transported residents to complete errands, to events such as the state fair, shows, dining out and shopping

• Attended morning meetings for the activities department, assisted with pertinent paperwork for state survey

Volunteer Work

• CMT, Massage Therapy for the Women’s Safe House in Boulder, CO, 1990’s

• Worked on the Hilary Clinton Presidential Campaign in Burlington/Graham/Greensboro N.C., 2008

• Mediator in Graham, NC with Alamance County

• Assisted with a fundraiser for flood relief in Passau, Germany 2012; donated food and time selling waffles and cakes

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