Customer Management

Bibhuti Sahu

Contact Information

Tel : +91-881*******

e-mail : *************@*****.***

Career Objective ADDRESS

Flat No.603,block A,Golden Tower amlidih G.E Road Raipur {C.G}

To strive and excel to build a successful career in service industry by accepting every task as a challenge and opportunity that might come to ameliorate my capacities and capabilities to lead towards achieving business solution.

Education

2006 to 2010 Bachelors in Hotel Management

IPS Academy, DAVV Indore.

Cumulative score: 68%

2003 to 2006 12th with 70% from kendriyavidyalaya Jabalpur C.B.S.E Board.

10th with 62% from kendriyavidyalaya Jabalpur C.B.S.E Board.

Work Experience

1 DEC 2013 – TILL NOW SUBWAY

STORE MANAGER

Company’s Overview:

Subway (stylized as SUBWAY) is an American fast food restaurant that primarily sells submarine sandwiches (subs) and salads. It is owned and operated by Doctor's Associates; Inc. Subway is one of the fastest growing franchises in the world, with 43,035 restaurants in 108 countries and territories as of November 15, 2014. It is the largest single-brand restaurant chain and the largest restaurant operator globally.

Areas of Responsibility:

*To manage restaurant operations by understanding key business drivers.

*To run the restaurant as a profit centre by generating revenue and exceeding customer expectations.

Work Activities:

*Control day-to-day operations by scheduling labour, ordering food & supplies & developing restaurant team.

*Ensure statutory compliances by maintaining registers and licenses.

*Control P&L by following cash/control security procedures, maintaining inventory, reviewing financial reports, and taking appropriate actions and calculating food cost .

*Recruit, Interview & hire team members, conduct performance appraisals, take discipline action, motivate & train.

*Ensure maintenance of equipments, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards.

*Ensure food quality and 100% customer satisfaction.

*Ensure complete & timely execution of corporate and local marketing programs.

*Ensure a safe working and customer experience environment by facilitating safe work behaviors’ of the team.

1 Aug 2012 – 20 NOV 14 MALWA INSTITUTE OF HOTEL MANAGEMENT

Business development officer INDORE (M.P.)

Company’s Overview:

Malwa Education Consultants is a Pvt. Ltd. education consultancy, which is being run under very renowned Malwa Group of Institutions in Central India. Firstly, it was established in Jalandhar, Punjab from last 4 years. Company started its operations in 2011 in Indore. There are two subsidiaries under the MEC, one is Malwa Institute of Hotel Management & other one is Malwa Overseas Education Consultants.

Responsibilities:

• Budgeting & Revenue generation for centre

• Handling lectures for Hotel Management students.

• Placement of students for various 5 star and international restaurant.

• Administration of MIHM.

• Overseas & Hotel Management students counseling.

• Advertising & Marketing for Company.

• Managing treasury of the company.

• Public Relations.

• Handling affiliation of university

• Well-versed with Marketing and administrative responsibilities attached to the position.

• Possess strong leadership qualities and ability to motivate people.

• To arrange and successfully execute and implement direct marketing and promotional activities

• Experience in Handling More than 5 Member Team.

• Successfully completed the pilot project at profit (opportunity cost not considered).

• Handling P & L of the centre

• Experience in handling channel partners.

• Working in Madhya Pradesh, Rajasthan, Bihar, Chhattisgarh, Jharkhand, Utter Pradesh Region

• Generate more than 1100+ Contacts in all over M.P. & C.G for mihm Indore.

• Organizing & Managing Educational Event (Seminars, Presentation, Career Fair, On the spot Admission

• Prepared Daily & weekly report, Marketing Budget & Pre-planning of Tour.

OCT 2010 – 0CT 2012 ESCAPE TEA LAUNGE & SNACKS BAR

OWNER INDORE ( M.P.)

Company’s Overview

The Restaurant was started with a vision of promoting Tea on regular basis with having different types of varieties. This was the very first concept in city like INDORE. Where people are more demanding and at the same time they are eager for a new taste and Quality. All because of this we get a good response from our customer. The place was getting promoted where students can hang out, and can have a good time with good music and classic environment. On market demand we started serving Indian food along with snacks and TEA / Coffee.

Core Responsibilities Include:

• Effectively manage a restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.

• Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team

• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

• Interviews and hires team members, conducts performance appraisals, takes discipline action, motivates and trains

• Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program

• Ensures food quality and 100% customer satisfaction

• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team

• Champions recognition and motivation efforts

INDUSTRIAL TRAINEE, Hyatt Regency, Mumbai, 15th September ’09 to 10 SEP 2010

This one year experience has polished me with all the standards followed at the Five Star Service Sector. Operating all operations department I have learnt the how to clean and maintain guest rooms with Hyatt standard, Handling different machinery/equipments. As a trainee I learn how to handle minibar operations .Easily distributing and coordinating the work flow amongst team members .Co-ordinate between housekeeping crews to inspect assigned areas to ensure standards are met .Co-ordinate the activities of Housekeeping department. Responsible for Housekeeping Operations To conduct the daily cleaning of Rooms including Bed making, vacuuming, Bathroom Cleaning, replenishment of Room Supplies etc in morning shift evening shift and night shift To maximize room revenue by speedy handover of rooms to Front Office. Learn Spring cleaning weekly cleaning .Observe PPM. See all reports of housekeeping. With the experience of housekeeping department still working for growth of hotel and polishing my knowledge.

Key Skills

Should possess good sense of cleanliness as well as supervisory skills

Excellent organizational, analytical, communication and interpersonal skills.

Ability to easily grasp and put into application new ideas, concepts, methods and technologies.

Dedicated, innovative and self-motivated team player/builder.

Positive Attitude towards work.

Guest Relations.

Handling guest complaints.

Know how to check departure control

Handling housekeeping reports

Know the lost and found procedures.

Know about dispensary report

Know about Spring cleaning weekly cleaning

Basic knowledge of Chemicals

Basic knowledge of cleaning procedures.

Potential to take up challenges

Adaptability and Flexibility

ITC fortune landmark indore, 10thoct ’08 to 30th nov’08

• Worked for 2 months as IT in Food & Beverage Service Department. During this tenure I got the opportunity to learn the various kinds of service. Done 50 OUT DOOR CATERING in this property work as team member and served Indian and England team during one day series held in the month of November.

Computer skills

Basic Knowledge of MS Office

Co-curricular activities

Participate high altitude training program held in manali.

Work as a volunteer in world largest tea party held in indore.

Selected as a Mr. Perfect in 12th also worked as school captain.

Personal Information

Father's Name Mr. prabaht kumar sahu

Date of Birth 23 nov 1988

Gender Male

Height 180cm

Weight 80kg

Vision Normal

Nationality Indian

Marital Status Single

Languages known English, Hindi, French,oriya (Elementary)

Hobbies Traveling, Meeting New people, interact with different type of persons.

Permanent Address Siddharth nagar 3rd line, Behind MKCG Medical College Hostel, Berhampur, Orissa.

.

Declaration:-

I solemnly declare that information above furnished is true to of my knowledge and any discrepancy to it will be a personal responsibility of mine.

Date: 24/DEC/2014

Place: RAIPUR (Bibhuti Sahu)

Contact this candidate