Customer Service Manager

K HALI D MUNTHER NASSAR

J ORDANIAN

* */**/**** - * UWAIT

C URRENT ADDRESS: RIYADH, KSA .

M OBILE: +966-**-***-**-**, +966-**-***-**-**

E - MAIL : N *****.******@*****.***

L inked In : h ttps://www.linkedin.com/pub/khalid - nassar/22/468/624

S UMMARY

W ell - educated with leadership experience in C ustomer Service, Sales, Marketing, Operations, Logistics

a nd Planning.

H ave a work experience in different industries, Fertilizers, Oil Drilling Chemicals, Water Treatment,

J umbo T issue Paper R oll, Refinery Catalyst Solutions, Refinery Online Cleaning Solutions and Paints

I ndustry.

A lways looking for a challenge, to join a we ll - known and progressive organization where I can share my

e xperience & knowledge, and to gain more.

E XPERIENCE

P lanning Manager J uly 2013 t ill Present

U nited Industrial Investments Company ( UNIVEST ). R iyadh & Dammam - K SA

D YRUP & SIPCO - P aints I ndustry.

- Establish Planning Department.

- Direct and coordinate activities of personnel engaged in planning and order management.

- Manage Customer Service Section.

- Oversees the recruitment, employment, evaluation, and staff training.

- Supervises all department staff, either directly or indirectly through senior staff.

- Develops companywide or department wide goals, objectives, policies and procedures.

- Prepare Daily, Weekly & Monthly Production schedule in coordination with Production Department.

- Prepare and control Planning department budgets.

- Participate in the development of products specifications in coordination with Sales, Production and R&D.

- Implement ISO system and company policy in all activities.

- Reporting to the Managing Director.

O perations Director A ug.2012 – J un e 2 013

T riple “A” Aqua Middle East Co. (AAAQUA) – M ember of Jordan Modern Group. A mman - J ordan

W ater Treatment, Waste Water Treatment and Waste to Energy Solutions.

- Market Planning.

- Pricing and proposals.

- New Market Penetration.

- Market Research & Analysis.

- Logistics activities and procedures.

- Customs procedures.

- Reporting to the CEO.

O perations Director F eb. 2011 – J une 2013

J ordan Modern Projects Development Co. (JMPD) – M ember of Jordan Modern A mman - J ordan

G roup.

I ndustrial P rojects.

- Feasibility study and Turn Key Projects.

- Industrial Machinery and Equipment supply.

- Solutions and implementation for the industrial firms.

- Branding and Private label product Development.

- Pricing and proposals.

- Purchase activities.

- Logistics activities.

- Reporting to the CEO.

O perations & Marketing Director F eb. 2011 – J une 2013

J ordan Modern Trade Development Co. (JMTD) – M ember of Jordan Modern A mman - J ordan

G roup.

F ertilizers, Industrial and Oil Drilling Chemicals.

- Establish Marketing department structure and procedures.

- Strategic Market Planning.

- Pricing and proposals.

- Branding and Private label product Development.

- New Market Penetration.

- Market Research & Analysis.

- Team Building & Management.

- Purchase activities.

- Logistics activities and procedures.

- Customs procedures.

- Reporting to the CEO.

S ales Manager J uly 2009 – J an. 2011

J ordan Abyad Fertilizers & Chemicals Co. (JAFCCO) A mman - J ordan

F ertilizers & Chemicals Production .

- Establish Sales & Marketing department structure and procedures.

- Strategic Market Planning.

- Production planning in coordination with Production Department, in terms of raw materials and finished

products.

- Pricing and proposals.

- New Market Penetration.

- Market Research & Analysis.

- Team Building & Management.

- Budget Preparation & Administration.

- Successfully maintained and increased client base by designing and implementing strategic customer -

retention projects.

- Events and exhibitions attendance.

- Purchase activities.

- Customs and clearance follow up.

- Logistics activities and procedures.

- Reporting to the CEO.

S ales & Marketing Manager S ep. 2007 - June 2009

A bu Dhabi National Paper Mill (ADNPM) A bu Dhabi - U AE

J umbo T issue Paper R olls P roduction

- Strategic Market Planning.

- Production planning in coordination with Production Department, in terms of raw materials and finished

products.

- Pricing and proposals.

- New Market Penetration.

- Market Research & Analysis.

- Team Building & Management.

- Budget Preparation & Administration.

- Successfully maintained and increased client base by designing and implementing strategic customer -

retention projects.

- Events and exhibitions attendance.

- Working according to ISO & FSC procedures system.

- Customs and clearance follow up.

- Logistics activities and procedures.

- Reporting to the General Manager.

E xport Specialist A pril 2006 – J une 2007

A rab Fertilizers and Chemicals Industries LTD. (KEMAPCO) A qaba - J ordan

( Known previously as Kemira Arab Potash Company Ltd. - K EMAPCO)

F er tilizers & Chemicals Production

- Handling customers inquiries from "A" to "Z".

- Shipping and customs procedures follow up.

- Shipping documents preparation & Follow up.

- Letters of credit follows up and preparation of L/C documents.

- Coordination with production, QC, stores and finance departments.

- Production planning in coordination with Production Department, in terms of raw materials and finished

products.

- Market Research & Analysis.

- Reporting to the Commercial Manager.

S ales Supervisor J une 2002 – A pril 2006

A l - Keena H ygienic Paper Mill Co. LTD ( Nuqul G roup ), Amman, Jordan. A mman - J ordan

J umbo T issue Paper R olls P roduction

- Manage the Sales department operations.

- Handling customers inquiries from "A" to "Z".

- Grow up business relation with our customers to have their satisfaction.

- Pricing and proposals.

- Market research and business development.

- Production planning in coordination with Production Department, in terms of finished products.

- Working according to ISO procedures system.

- Grow up our department to achieve all the targets.

- Customs and clearance follow up.

- Logistics activities and procedures.

- Reporting to the Deputy General Manager.

S ales & Marketing Manager 2 001 - 2 002

A mr E ssam A lireza E ST (ALREDA). J eddah - K SA

F ood Stuff an d Cosmetics - A gencies & Trade

- Handling three branches in KSA (Jeddah, Riyadh & Dammam) including all departments activities.

- Marketing and Sales operations.

- Marketing and Sales planning and development of new markets.

- Budget and finance control.

- Market Research and business development.

- HR activities.

- Purchasing activities.

- Reporting to the Owner.

A dministrative Supervisor 1 999 - 2 000

N ational Arab M otors Co . A mman - J ordan

K IA Motors Agent .

- Internal Management handling.

- Stock control (Vehicles and spare parts) and placing orders with the mother company according to the

market needs.

- Market research.

- Pricing and proposals.

- Customs and clearance follow up.

- Customer service and follow up.

- Hiring and employees training

- Supervision over all company departments.

- Banking issues and cars financing procedures.

- Direct sales and showroom supervision.

- I was one of three persons who had established and start up the company operations.

- Reporting to General Manager.

M anager 1 998 - 1 999

M ashal Internati onal W.L.L . M anama - B ahrain

C hemical Marketing and Distribution Division (CMD)

C hemicals P roduction and Trade.

- Internal Management handling.

- Stock control.

- Sales & Marketing activities.

- Market research.

- Pricing and proposals.

- Customs and clearance follow up.

- Budget and finance control.

- Hiring and employees training

- Supervision over all company departments.

- Collections support.

- Reporting to the CEO.

E DUCATION

Z arqa P rivate University - Z arqa, Jordan 1 995 - 1998

B .A., Business Administration.

C OURSES, SPECIAL SKI LLS AND INTERESTS

''Microsoft Advanced Excel 2003'' training course organized by Compubase International, Amman -

Jordan.

''Advanced Power Point'' training course organized by Compubase International, Amman - Jordan.

''Customs Procedures'' training course, organized by Jordan Exporters Association, Amman – Jordan.

"Advanced Letters of Credit" training course, in Business Institute, organized by Nuqul Group,

Amman - Jordan

"Transport Procedures & Carriage by Sea" Training course, organized by Jordan Exporters

Association, Amman – Jordan.

"Export Credit Insurance" workshop, organized by Jordan Loan Guarantee Corp, Amman - Jordan.

Advanced workshop in "Documentary Credits", organized by Jordan Institute of Management,

Amman – Jordan.

Microsoft outlook training course, Amman – Jordan.

“Life and Accidents Insurance Sales Training”, organized by ALICO – American Life Insurance Co,

Amman-Jordan.

Seminar in “Enterprise-Wide Resource Planning (ERP) solutions – Scala Business Solutions”

organized by Al-Moayed Data Group, Manama, Kingdom of Bahrain.

Computer courses in MS DOC, Windows 3.1, Windows 95, Windows 98, Windows 2000 Professional

and FoxPro, as well as training in common software as a user.

One month Training from 26th of Aug. to 26th of Sep. 1997, at Jordan Islamic Bank, in all entire bank

departments, Amman - Jordan.

Computer & Internet skills.

SAP, Scala, Peachtree & Oracle ERP systems knowledge and experience.

Commercial correspondences skills.

Planning and organizing skills.

Car racing, Cars trading, Photography, Basketball, Tennis, Swimming and Traveling.

Presently I am holding driving licenses from UAE, KSA, Bahrain and Jordan.

Contact this candidate