Customer Service Representative

VENUS RAND

*** *. ***** ** *** York, NY Apt *U **035

(CELL) 347-***-****

EMAIL: *********@*****.***

Objective To obtain a suitable position as a customer service representative with a professional organization that I can utilize my education varied experience, and technical skill.

Experience

TEAM LEAD

08/14-12/14 (Seasonal) UNCOMMONGOODS BROOKLYN, NY

Managed a team that consist of 10 people or more

Set daily goals and galve feed back to my employees

Provided exceptional support to my team

Set an example of a great leader to my team

CSR OUTBOUND

09/13- 12/13 FULL SERVICE NETWORK PITTSBURGH, PA

Conduct customer service for customers via telephone

Direct calls appropriately

Address customer concerns about their accounts and start new service

CSR INBOUND

03/13-12/13, IBEX GLOBAL, ROBINSON TOWNSHIP, PA

Conduct customer service for AT&T and DTV customers

Direct calls appropriately

Address customer concerns about their accounts and start new service

FIELD REP

01/2012-01/2013 EMG MEDIA GROUP, NEW YORK, NY

Promote product information for potential customers

Conduct flyer distribution in a professional manner

Team lead and trained other employees

SALES REP/DEBT SPECIALIST

1/10-3/11 AMERICAN DEBT SOLUTIONS, NEW YORK, NY

Assisted customers with debt solutions

Data entry

Telemarketing and provided quotes to customers

Education

BERK TRADE & BUSSINESS SCHOOL, QUEENS, NY

7/11-2/12

COMPREHENSIVE PLUMBING

ACADEMIC ACHIEVEMENT REWARD

Additional Skills

CERTIFIED HOME HEALTH AIDE

LITERATE IN MICROSOFT WORD,EXCEL,POWERPOINT

DATA ENTRY

ABILITY TO OPERATE POWER TOOLS

References References are available on request.

Contact this candidate