Customer Service

ELIZABETH ALVAREZ

*** ***** ** **** **., NE Apt #7

Atlanta, Ga 30306

Cell: 678-***-**** email: ***************@*****.***

SUMMARY

Bilingual, (Spanish) dependable, personable, highly motivated, team player. Over 20 years

progressive experience in customer and client service. Recognized for exceptional ability to leave the

customer completely satisfied. Acquired a track record of 100% quality assurance. Received over 30

customer compliments of which 4 were written.

CORE STRENGTHS

• Bilingual

• Problems Solving Skills

• Motivator and Team Builder

• Quality Assurance

PROFESSIONAL EXPERIENCE

OFFICE DEPOT, Norcross GA 2000-2014

Customer Service / Research Specialist 2008 - 2014

• Provided support and service to our outside sales team / account managers

• Data Entry / Processing orders

• Researching product selection and information

• Applied payments via Oracle using Case and Bill Management

• Data Entry / Created spread sheets providing quotes and competitor pricing

Contract and National Accounts CS Representative 2004 - 2008

• Serviced larger accounts with exceptional care

• Data Entry / Processed very large orders working directly with their purchasing departments

• All clientele handled with TLC service

• Worked with dispatch communicating directly with warehouses and logistics for order

tracking

Customer Service Representative 2000 - 2004

• Provided client servicing for retail and small business owners via incoming calls

• Data Entry / Processed Orders

• Advised product selection and information

• Acted as team lead assisting team manager with supervision of customer service

representatives

• Gained control of escalated calls diffusing irate callers when necessary

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