High School Manager

CRAIG WILSON JR.

***-** *** ******, *********** GARDENS, NY 11413ô(347) 248-2808ôCRAIGW788@GMAIL.COM

Experience:

Transportation Security Administration – John F. Kennedy Int’l Airport – Queens, NY

Transportation Security Officer – August 2010 to October 2014

• Performed routine frisks of select passengers.

• Monitored metal detector walk-thru.

• Prevented prohibited objects from being transported on the aircraft.

• Controlled entry and exit points for unauthorized personnel.

• Led a team of officers by providing direction and administering assignments to different positions.

• Calibrated machines and record the amount of passengers coming through checkpoints periodically.

• Performed acting lead roles on a consistent basis with full knowledge and ability needed to fulfill the duties of lead.

• Performed passenger screening.

• Served as on the job monitor, supervising newly hired employees. Also providing the new hires with the assistance and knowledge to become certified officers.

• Provided input to supervisors and managers concerning employee performance, promotions, reassignments, awards, etc.

• Resolved informal complaints of employees and passengers and referring formal grievances to the supervisors or manager.

• Trained team members, monitoring and reporting the status and work progression.

• Assisted management and Law Enforcement Officers (LEO) with inquiries for information or investigations that may be initiated against a regulated party; participate in information briefings concerning sensitive information.

• Developed preliminary incident report information for LEO's

• Performed passive observation and engage with passengers to determine whether individuals may be involved in suspicious activities against transportation operations.

• Observed multiple individuals to detect unusual activities and behavior.

• Performed pre-boarding security screening of persons carry on and checked baggage.

• Ensured that managers are aware of ongoing activities.

• Prepared detailed incident reports.

• Worked closely with team members to fully assess individuals to gain more intelligence on the passenger.

• Referred individuals for additional screening.

Federal Express - Jamaica, NY

Material Handler – November 2006 to August 2012

• Transported hazardous materials.

• Operated forklifts, pallet jacks, and dollies to move mail.

• Handled united postal mail.

Aircraft Service International Group - Jamaica, NY

Ground Operator – June 2005 to March 2006

• Guided aircraft to the gate.

• Loaded/offloaded passenger bag.

Education

Queensborough Community College, Bayside, NY

Associates Degree – December 2009

Bayside High School, Bayside, NY

High School Diploma – August 2004

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