Customer Service High School
Resume:
Beverly A. Landry
Tenured Customer Service Professional
Motivated Professional with over 20 years’ experience and dedication to customer satisfaction.
Has the ability to quickly adapt to new technologies and procedures to enhance the customer
experience. Diplomatic and tactful in communications with all levels of management. Proven
ability to assist any company in meeting their service goals as an individual contributor or
part of a team.
Career History
Ōī
Receptionist 1/2007 Present
DeBorah’s Design Studios ● Chino, CA
Created an inviting atmosphere by pleasantly greeting clients as
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they call or enter the design studio.
Avoided booking conflicts by scheduling and confirming
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measurement, fitting, and garment pickup appointments.
Serviced customer inquiries and set up payment arrangements to
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ensure no balance due by garment pick up.
Assisted with filing, bookkeeping, and organizing inventory of
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fabric and accessories.
Dispatcher 04/2005 – 10/2006
Flying Food Groups ● El Segundo, CA
Assisted major airlines in delivering high quality in flight meal
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service by dispatching incoming & outgoing flights for food
services in a timely manner under aggressive departure
deadlines.
Customer Service Associate 10/1997 – 09/2004
JC Penney Distribution Center ● Chino, CA
Originated as a temp to hire position. After a performance
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review offered full time position
Played a key role in delivering a satisfactory customer experience
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by acting as a liaison between customers, drivers, and
technicians.
Assisted customers with inquiries, delivery scheduling, cash
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adjustments, returns, and repairs.
Ability to maintain efficiency and organization in a fast paced
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call center environment.
Receptionist
01/1990 – 11/1996
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HM Clark Realty ● Los Angeles, CA
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Professionally greeted clients as they enter or call the agency.
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Assisted agency principal by showing rental properties to
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perspective renters.
Handled customer correspondence (verbal and written)
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Performed general clerical and administrative tasks (i.e. typing,
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filing, scheduling appointments, etc.)
911 Emergency Dispatch 11/1987 – 04/1989
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Santa Monica Police Department ● Santa Monica, CA
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Handling incoming emergency and civil calls to accurately
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dispatch to police or appropriate response unit with precision
and accuracy.
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Beverly A. Landry
Career History Cont’d
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Service Associate
10/1981 – 04/1985
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PBXtra Employment Agency ● Los Angeles, CA
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Completed assignments for a variety of clerical and customer
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service assignments for both large office and call center
environments.
Long Distance Operator 10/1979 – 09/1981
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Pacific Telephone Company ● Los Angeles, CA
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Assisted customers with long distance; third party billing;
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messenger; international’ and emergency calls in a fast paced
call center environment.
Ability to meet service quota of 80 100 calls per day.
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Education
Mount San Jacinto College 08/2009 Present
Associates Arts of Behavioral Science
University of San Diego 09/1975 – 04/1977
Drama Major – 62 Units Completed
John C. Fremont High School 1975
Graduate
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Beverly A. Landry
913 South Grand Avenue #154 ● San Jacinto, CA 92582
Cell: 909-***-**** ● Email: ***********@*****.***
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