Customer Service Medical Assistant

KENDRA

ANDERSON

** ***** *** ***. **. Newark, NJ 07106

973-***-**** *****************@*****.***

Skills

Possess valid driver license

Ability to work in fast paced atmosphere

Knowledge of EDI and XML customized database

Experienced in Microsoft Office (Word) (Excel)

Qualcomm and Fleetmatics customized database

Experienced headset user

Type 45 wpm

. Ability to follow instructions well and make decisions with no

supervision

Employment History

Customer Service Rep

Daybreak Express - Newark, NJ

October 2010-March 2014

Created and modified shipments accurately

Track drivers daily to ensure deliveries on time without issues

Driver routing/manifest scanning relevant documents

Obtain proof of delivery on shipments daily for associated business

partners

Update customers on any delays or issues with their deliveries

Appointment scheduling for pickups and deliveries

Communicated with customers via phone and Email

Call Center CSR/Dispatcher

Flash Global Logistics - Pine Brook, NJ

June 2006 - Sept. 2009

Coordinate drivers and flights for equipment movements

Reviewed daily orders to make sure there were no issues with

deliveries

Verified that inbound and outbound orders were done in a timely manner

Noted merchant orders to communicate shipping details

Assigned vendors to recover and deliver shipments to proper place

Expedited emergency deliveries, such as booking next available flights

out

Kept logs and communicated issues with appropriate personnel

Processed EDI orders

Obtained proof of delivery on shipments

Updated merchants on any delays or issue with deliveries

Medical Assistant/Medical Receptionist

January 2004-May 2006

Dr. James L. Kusinerz- Irvington, NJ

Verified Medicaid eligibility and HMO's

Maintained patients records medical history, vital signs

Appointment scheduling with computerized scheduling system

Answered multi-line phones

Collected payments, cash also using financial device for card

processing

Submitted claims to insurance companies in order to received payment

for services rendered

Prepared rooms for examinations /clean and sterilize instruments and

dispose of contaminated supplies

Colleted blood, tissue, or other laboratory specimens log the

specimens and prepared them for testing

Perform routine laboratory test and sample analyses

Education

East Orange High School, East Orange, NJ

Trade School

Harrison career Institute South Orange, NJ

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