Customer Service Manager
Resume:
RESUME
MELANIE SAUER
Harker Heights, Texas 76548
**.*************@*****.***
OBJECTIVE:
To make a sound position in corporate world, work to succeed in an environment of growth
and excellence, earn a job which provides me job satisfaction as well as self development and to
achieve personal as well as organization goals.
SKILLS:
Professional: Microsoft Word, Microsoft Excel, Keyboarding, Business English, Business
Computer Applications, Business Ethics, Professional Workforce, Office Management,
Computerized Accounting, Customer Service Management
Communication: writes clearly and concisely, speaks effectively, listens attentively,
openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback,
persuades others, provides well thought out solutions, gathers appropriate information, confidently
speaks in public.
Interpersonal: works well with others, sensitive, supportive, motivates others, shares
credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self
confident, accepts responsibility
Organizational: handles details, coordinates tasks, punctual, manages projects effectively,
meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi tasks
Management Skills: leads groups, interviews/hiring/terminating, employee evaluations,
teaches/trains/instructs, and counsels/coaches, manages conflict, delegate’s responsibility, makes
decisions, directs others, implements decisions, enforces policies, takes charge.
CERTIFICATIONS:
Certified Customer Service Specialist
Phi Theta Kappa Honor Society
EDUCATION:
Temple College, Temple Texas
Business Administrator Studies – Presently Enrolled
Marble Falls High School, Marble Falls Texas
All Around Studies General Education Diploma 1990
WORK EXPERIENCE:
H&R Block – Client Service Professional
Copperas Cove, Texas 2014 – Present
Best Western Plus –Front Office Manager
Marble Falls, Texas 2011 – 2014
Days Inn Cove – Housekeeping Supervisor
Copperas Cove, Texas 2008 2011
Candlewood Inn and Suites – Head Housekeeper
Killeen, Texas 2005 2008
Days Inn Killeen – Housekeeping Supervisor
Killeen, Texas 2003 2005
Americas Best Value Inn – Assistant General Manager
Killeen, Texas 1997 – 2001
SUMMARY OF QUALIFICATIONS:
Twenty Years of Customer Service, Fifteen Years Management Experience,
•
Friendly Customer Service Relations, Supervises Up to 35 Employees, Team Player.
Office Experience General, Scheduling, Telephone Skills, Typing 65wpm,
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Documentation Skills, Meeting Planning, Verbal Communication, Written
Communication, Dependability, Attention to Detail, Administrative Writing Skills.
Handles customer & supplier’s questions/requests/ complaints, process orders, and
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provide information about an organization’s products and services.
Able to Work in a Fast paced Environment / Meets Deadlines and Quotas, Loss
•
Prevention and Safety
Maintains Supplies by Checking Stock to Determine Inventory Levels; Anticipating
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Requirements; Placing and Expediting Orders; Verifying Receipt; Stocking Items;
Delivering Supplies to Work Stations.
Maintains Equipment by Completing Preventive Maintenance; Troubleshooting
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Failures; Calling for Repairs; Monitoring Equipment Operation; Monitoring and
Purchasing Meter Fund.
Interviews, Hires, Trains, Schedules, Evaluates, Counsels, Reprimands &
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Terminates Employees.
Contact this candidate