Technical Support Software

BUNOLO P. WHITAKER

*** ***** *****

Durham, NC **713

Mobile 919-***-****

******.********@*****.***

OBJECTIVE Full-time, Part-time, Contract, contract to hire and remote

working opportunities that utilizes and bolster my experience

and expertise as an IT support professional

EDUCATION

North Carolina Central University, Durham, NC

May 1994

Bachelor of Science in Business Administration

Major: Computer Information Systems

Durham Technical Community College, Durham, NC

June 1989

Associate of Applied Science

Major: Business Computer Programming

CERTIFICATION

Working towards CompTia A+

HIGHLIGHTS

Work effectively independently or as part of a team and enjoy

new challenges

Willing to take extra responsibilities to accomplish tasks

Strong problem-solving and interpersonal skills

Ability to multi-task

Strong organizational skills

Detail-oriented fast learner and self-motivated

COMPUTER SKILLS

Operation Systems: Windows 2000, Windows 7, Windows 8,

VMS, Dos, IOS,

Programming: COBOL, Oracle,

Software: MS Office, 98/2000/2013, Word, Excel,

PowerPoint, MS Photo Editor,

Adobe Photoshop, Adobe Illustrator, Pagemaker, Freehand,

Adobe Acrobat,

Netscape, Outlook Express, Internet Explorer, Netscape,

Mozilla, Chrome

FTP, Putty, Hyper-Terminal, Macromedia Flash,

TCP/IP, LAN, OSI-networking

Other: Basic Cisco Router and Switch

configuration

TECHNICAL EXPERIENCE

Technical Support

August 2009 - July 2014

St Andrew's Lutheran Church, Homestead, FL

. Installed and configured computer hardware, software,

networks and printers

. Diagnosed and solved hardware/software issues and analyzed

any underlying issues

. Responsible for solving technical issues

. Configured security cameras including remote login and

viewing

( Reviewed and coordinated program plans recommended by the

church officers and committees

. Recorded pledges and contributions

. Assisted in coordination of the Homestead Christian Women

group

Systems Administrator

May 2000 - July 2009

Absolute Collection Service aka Optimum Outcomes Inc. Raleigh,

NC

. Installed and configured software for new and existing staff

. Troubleshot user connectivity and application problems

remotely using Timbuktu Pro, Microsoft VPN and SMS

. Managed data inventory of all computers, security passwords

for setup

. Added or deleted users to the system

. Investigated system problems and provided solutions using

specific product knowledge, system utilities, and operating

environment

. Responsible for the moving and installation of pc's, mac or

printers on the network

. Monitored logs of various component or services for failures

. Troubleshot a wide variety of desktops, laptops, printers,

and other related equipment over a large WAN.

. Performed system backups for servers and clients

. Performed all duties in keeping the data center organized and

in perfect running order

. Responded to telephone calls, email and personnel requests

from over 400 end-users for technical support

. Independently managed all calls for support during on-call

hours

. Designed problem solution database

. Documented, tracked and monitored the problems to ensure a

timely resolution

. Provided support for various operating systems and

applications to include Windows, Microsoft Office, email, 4th

Dimension Database and Apple OSX

COBOL Programmer August 1995

- May 2000

Atlatl Inc. Durham, NC

. Designed, implemented, maintained condominium, renters and

automobile Insurance applications

. Worked with end-users to develop deign specific

specifications for new and existing applications

. Tested the application

. Worked on Y2K compliance

. Managed daily user service inquires and problems regarding

OS, Hardware and software

. Obtained ability to install hardware, software, and back-up

technique

. Cultivated good communication and people skills

. Resolved concerns relating to the labs and user support

. Developed and maintained relations with managers, faculty,

staff, and students

. Troubleshot software, hardware and application problems

. Performed administrative/clerical tasks

Store Systems Help Desk Technical support

June 1994 - August 1995

IBM Raleigh, NC

. Resolved software and hardware problems via remote access

. Trained end-users how to use store systems software and

hardware

. Helped end-users to run store using backup system in case of

power outage

. Deep technical expertise and knowledge in retail point of

sale terminals and vendor ecosystems

Computer Lab Supervisor

January 1993 - May 1994

North Carolina Central University, Durham, NC

. Assisted students, faculty, and staff with software problems

. Managed daily user service inquires and problems regarding

OS, hardware and software

. Resolved concerns relating to the labs and user support

. Troubleshot software, hardware and application problems[pic]

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