Customer Service Insurance
Resume:
ROSALIND JOHNSON
*********.**@*****.***
PROFESSIONAL PROFILE
An enthusiastic and dedicated professional committed to providing the highest level of quality service,
team player, customer service satisfaction, work well with all levels of management. A self –starter and
multitasked.
Professional Experience
Admissions Coordinator-Casa Promesa-11/2013-10/2014-Bronx, NY
Present information and respond to referrals contacting the social worker/discharge planner for
prospective admission to the facility, Retrieve PRI’s from E-Cin and E-Discharge for review, conduct tours
when necessary, Prepare all admissions folders for medical staff, meet with all admissions to sign
admissions documents, verify insurance coverage, collect financial docume nts for Medicaid applications,
kept monthly log of all admissions and discharges in Excel, input resident’s medical and financial
information in the system for billing. Inform medical team of all admissions daily. Adhere to customer
satisfaction.
Assistant Director of Admissions -Kateri Residence, 03/1998-08/2013-NY, NY
Retrieve PRI’s from E-CIN and E-Discharge for review by the nurse, financially screen families or
prospective residents for financial clearance to the facility, prepared Medicaid application, verify all
insurance, negotiate rate for out of network coverage, conduct tours daily, met with all incoming
admissions, escort them to their room, met with resident or family member to sign admissions agreements,
maintained customer satisfaction at all times.
Constant calls to the social worker or discharge planner follow up on referrals from the hospital, nursing
homes and community. Kept daily log of all admissions and discharges in Excel, assist the Director with the
yearly open house, prepared the packets, kept a quarterly survey of the customer satisfaction, respond to
complaints in a timely manner regarding complaints, remain helpful, listen and direct them to the
appropriate staff member for resolution of their concerns. Worked on the pension aging report, monthly,
and reconciled the Medicaid payment. Order supplies when necessary, maintain strict confidentiality.
Accounts Receivable Clerk-Mt. Sinai Hospital, 02/1987-03/1998-NY, NY
Verify insurance coverage, contact insurance companies, patients regarding payments or denial of
insurance claim, collect, post and mange account payments daily. Submit claims and follow-up with the
insurance companies, answer questions from the clients. Submit statements to the patients, monthly, data
entry.
EDUCATION
American Business Institute- Business Administration /Accounting Business Admin Certificate
Julia Richman High School General Academia H.S Diploma
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