IT Manager

DONALD LALONDE

**** ****** ******* ***** • Houston, Texas 77095

(M) 832-***-**** • ******.*******@*****.***

• Highly experienced Program Manager

• Successful IM&T Leader with a background of spearheading the alignment of Information

Management & Technology resources with corporate objectives and philosophy on a global

level.

• Highly focused on ensuring the continuous delivery of top quality systems, products, and

services to clients and corporate users.

• Talented builder of high performance teams, providing staff members with the resources,

support, guidance, and motivation to exceed objectives.

• Equipped with acute analytical skills to facilitate rapid identification and resolution of

operational, technical, and managerial issues.

CORE COMPETENCIES

ERP Program • Management • Data Center • Global Enterprise Infrastructures • Negotiations

Disaster Recovery • Applications Development/Acquisition • IT Implementations

Organizational Development and Team Building • Strategic Planning • Customer Service

Project Management • Process Improvement • Personnel Development • ITIL • Network

Enhancements Help Desk Support • Quality Control • Troubleshooting • Fiscal Management

PROFESSIONAL EXPERIENCE

Comfort Keepers, Houston, Texas • 2011 - current

Owner

Established and operate a state licensed Personal Assistance Service in-home care

Agency.

BAE Systems, Global Tactical Systems, Houston/Sealy, Texas • 2006 - 2011

$2 billion manufacturing division of 2nd largest global defense contractor

Director, Information Management & Technology

Technology Leader for global manufacturing sites and the Tactical Vehicle Systems

business. Senior IT executive responsible for matching business IT requirements with local

and enterprise IT resources, service management, capacity management, and enhanced IT

capabilities. Program Manager of GTS Information Management asset portfolio.

Key Accomplishments:

• Lead division planning process to upgrade ERP to Oracle Suite.

• Transformed an archaic IT operating department into a responsive and effective IT

group.

• Lead the transition of Division IT resources from a dedicated site perspective to an

enterprise ITIL driven organization.

• Combined applications development and ERP support units.

• Repurposed IT personnel to create IT Project Managers.

• Lead the conversion to a Cisco switched environment including a Cisco wireless

network covering almost 1 million square feet under roof.

• Brought together five different IT groups to work together as a team after acquisition by

BAE Systems.

• Established a IT Business Continuity plan replicating network stored data and iSeries

(AS/400) data to remotely located BAE Systems sites.

• Re-organized the IT department to eliminate redundancies.

• Implemented metrics and Simplified IT structure.

• Instituted IT safety committee.

• Introduced virtualization technologies.

• Managed an $11 million budget.

Shell Oil Products US, Houston, Texas • 2006

A global group of energy and petrochemicals companies.

Contract Project Manager - IT Transition to Support

Led the operationalization of a number of global Shell IT projects.

LAITRAM LLC, New Orleans, Louisiana • 2000 - 2005

Leading global manufacturer of assorted products comprised of 5 divisions and plants located in

Amsterdam, United Kingdom, Brazil, Australia, and Japan.

Manager/Director-Information Technology Services

Primary leader of enterprise IT operations, ensuring the quality delivery of technical

products and services to operating/administrative divisions corporate-wide. Conducted

administration of an $8M budget as well as coordination of a team of 45 technical specialists

charged with business applications, infrastructure, training, project management, and

administrative management. Worked with unit executives to identify and address

operational needs, establishing technical solutions and delivering advanced support to

users. Provided all aspects of technical portfolio, program, and project management.

Controlled staffing, vendor selection, resource allocation, establishment of operational/IT

standards, and system upgrades. Monitored status of all major projects, established

performance metrics, drove strategic changes to ensure quality and timely venture

completion, and met with steering committees to determine technical needs/priorities.

Key Accomplishments:

• Served an instrumental role in elevating IT performance by orchestrating planning and

successful enhancement of under-performing units.

• Maximized IT unit throughput through research and implementation of new

technologies, maintaining top operational ranking among competitors.

• Enhanced project delivery 200% with the implementation of a PMI-based project

management process. Additional contributions included restructuring project planning

and scheduling to improve product/service quality, slashing open projects from 50 to

less than 10.

• Upgraded commercial ERP systems to achieve higher levels of accuracy, reduced

operational redundancy through careful alignment of resources with business needs,

and improved IT staff performance.

• Elevated performance of European sites while reducing costs through replacement of in-

house ERP system with the commercial system utilized in the US.

Major Projects:

• Commanded turnaround of disaster recovery plan for the organization's New Orleans

DONALD LALONDE • Page 3 • ******.*******@*****.***

campus. Project phases included establishment of a remote and secure recovery site

equipped with high-speed DS3 circuitry and data replication. Result: Facilitated

advanced disaster recovery with almost no system downtime after Hurricane Katrina.

• Boosted team productivity and slashed software release time while increasing quality of

finished product through implementation of an agile development methodology, real-

time communication venues, and enhanced work areas.

• Revitalized enterprise global communications through consolidation of 75 small servers

into 4 large ones, improving network performance, establishing a standardized system,

and capturing major reductions in maintenance cost. Project phases included

reengineering systems interface to manufacturing, installation of a Storage Area

Network, server conversion to virtual servers on SAN, and WAN upgrades to enable

various corporate locations to handle real time transactions.

• Facilitated completion of at-risk ERP system implementation project through effective

communication of system benefits, upgrade of current system version, and

implementation of additional modules.

SAIC/ENTERGY SERVICES INC., New Orleans, Louisiana • 1998 - 2000

Fortune 500 regional utility servicing Louisiana, Mississippi, Arkansas, and Texas territories.

Manager-Network Operations Center

Managed a complex, 4-state WAN and transmission operations within a 24x7 environment

comprised of 2,000 miles of SONET fiber and 400 DS3 circuits. Spearheaded a team of 30

staff members focused on maintaining operational compliance with Service Level

Agreements. Performed overall management of fault, changes, troubleshooting, events,

and remote dispatch services. Managed 250 routers and 600 remote servers. Delivered

diagnostic analysis of core routers and critical application communications to ensure top

data network performance. Provided comprehensive training to Tier 1 personnel on router

fault management.

Key Accomplishments:

• Slashed operational errors fueled by network changes.

• Played a key role in design and rollout of network enhancements, working

collaboratively with data networking, fiber, and PBX engineers.

• Captured over $100K in annual savings through transfer of various positions from staff

to direct support roles.

Major Projects:

• Drove the centralized management of 250 routers and 600 NT servers.

• Established redundant communications infrastructure (6MB backup data link)

connecting Beaumont and Little Rock sites to mitigate the potential of fiber loss.

• Challenged and successfully refurbished a newly installed failed data center backbone.

Project phases included root cause analysis, working collaboratively with vendor on

network stress testing, and redesigning as well as launching a successful data center

backbone.

AIR LIQUIDE AMERICA, Houston, Texas • 1995 - 1998

Provider of atmospheric gases (oxygen, hydrogen, nitrogen, helium) and welding products. Annual

revenues total over $1B.

Team Leader-Technical Services Group, Senior Network Engineer

Delivered advanced project leadership and support to the Technical Services Group

focused on engineering and operational tasks. Performed engineering, design, and third

tier support targeting a major national WAN. Provided management of network operating

systems, Citrix Winframe access, DHCP for TCP/IP management, nationwide directory

services, corporate email, X.400/SMTP gateways, and mainframe access. Monitored 100+-

server network to ensure rapid identification and troubleshooting of issues.

Major Projects:

• Instrumental in successful platform migrations to Exchange and NT environments.

• Completed the research, beta testing, and implementation of a nationwide DHCP for all

enterprise PCs.

• Drove acquisition and installation of 28 Citrix servers servicing 600 users, facilitating the

nationwide launch of new Oracle ERP system.

EDUCATION

Bachelor of Science

University of New Orleans, New Orleans, Louisiana

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