Customer Service High School

Cindy Jovanoski

**** **********

Dearborn Heights, Michigan 48127

**************@*****.***

OBJECTIVE

Motivated job enthusiast seeking to secure a stable career in either customer

service/sales or in the communications/journalism industry.

RELEVANT SKILLS & EXPERIENCE

Communications

• Bachelor's degree in arts- Communications major

• some journalism background

• prose poetry writer

• intern for the Dearborn-Times Herald

• wrote briefly for the Michigan Journal at the University of Michigan-Dearborn

• fast typing skills

• active user on social media sites such as Twitter and Facebook

Customer Service

• worked in retail for four years at Target Corporation.

• communication/sales skills

• sold Target credit/debit cards as well as warranty plans.

• established high conversion percentages for selling the cards to customers

• answered and resolved customer questions/complaints effectively

EMPLOYMENT HISTORY

Part Time Field Service Representative, IRI ISG, Inc. Taylor/Dearborn Heights, Michigan

but the company is based in Chicago 09/2014-10/2014

• Scanned and collected data from various stores such as Family Dollar, CVS, etc.

• Worked with a hands on trainer

• Traveled to each store week by week compiling data and working on other projects

as well.

Cashier, Target Corporation Dearborn Heights, Michigan 05/2010-06/2014

Cashier/Clerk-

processed basic sales transactions and sold/promoted the target credit/debit cards to

•

customers on a day to day business.

supervised and trained new cashiers/team members

•

awarded various prizes for selling the target cards to customers

•

Waitress, Capitol Coney Island Westland, Michigan 05/2006-09/2006

Waitress/Cashier

waited and served food/drinks to customers

•

operated the cash register

•

cleaned up the restaurant at the end of every shift.

•

Crew worker, A&W Restaurants Dearborn Heights, MI 05/2000-12/2000

Crew worker

Drive thru operator

•

Cashier

•

Dishwasher

•

Food/drink server

•

Dining room attendant

•

Trained new employees

•

Teacher's aide assistant, Carver Elementary School Detroit, MI 06/1997-08/1997

Teacher's aide assistant

monitored the lunchroom

•

helped students finish their homework and school assignments

•

accompanied staff and students on field trips

•

provided fun activities for the children to enjoy

•

awarded a raise/recognition for my hard work

•

EDUCATION & TRAINING

High school diploma, General Studies, Crestwood High School, Dearborn Heights, 4 year

(s)

Associates of Arts, Liberal Arts, Henry Ford Community College, Dearborn, Michigan, 3

year(s)

Bachelor's of Arts, Communications (Print Journalism), University of Michigan-Dearborn,

Dearborn, MI, 4 year(s)

HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS

• member of Phi-Theta Kappa honor society at Henry Ford Community College

• deans list from Henry Ford Community College

• won various awards in essay/writing contests.

• wrote perspective articles for my college's newspaper (University of Michigan-

Dearborn)

• Volunteer/Canvasser Captain for the Michigan Democratic Party

• recently participated in a 5k walk to raise awareness for mental health.

• donated some of my spare change to support Breast Cancer, Autism, Muscular

Dystrophy, etc.

• actively involved in online support groups

• donated books, cds, dvds, etc to my local library

• recently signed up to volunteer for other various events/organizations while actively

searching for work.

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