Customer Service Sales
Resume:
Dawne F. McCain
Jacksonville, FL 32207
904-***-**** cell
December 2014
Employment
Client Account Manager - Cass Information Systems, Jacksonville June
Manage client portfolios for payment processing firm and work closely with
key corporate decision makers in expense management process. Actively
monitor and implement contracts, vendor service levels, pricing, property
sales and acquisitions. Present budget forecasts, quarterly savings
reports, and business reviews. Support sales and project management teams
as client liaison, subject matter expert, and meeting facilitator to
promote client growth and profit strategy. Strong written/verbal
communication, decision making, problem solving, analytical, and
interpersonal skills utilized.
Business Development Director - The Inman Company, Jacksonville/Atlanta
June 2008 - June 2013
Business development and client relationship management for investment
banking firm providing capital funding, merger & acquisition, and debt
restructuring services. Work with investors/buyers and CEOs/owners of
private companies, in multiple industries. Develop and implement marketing
campaigns, and strategies. Assist in the preparation of business plans,
contracts, presentation materials, and correspondence.
Business Development - Property Investment Services, Jacksonville
November 2011 - Present
Affiliated with licensed Florida Real Estate Broker and investment banking
firm to facilitate commercial investment transactions and opportunities.
Provide temporary housing options to corporate employees and medical
patients. Licensed Florida Real Estate Sales Associate.
Fund Raiser, Event Planner - Non-Profit Organizations
Jacksonville/Atlanta 1996 - 2009
Served as volunteer fund raiser and event planner for organizations
including: Catholic Charities, Children's Home Society, Bishop Kenny High
School, and The Bolles School. Godly Play Instructor.
Sales and Marketing Consultant - Atlanta/Jacksonville March 1997 -
December 2007
Specialized in direct marketing, internet and retail sale, product
consultation and training. Conducted sales seminars and successfully
utilized strategic marketing partnerships, direct mail campaigns, referral
programs, and rewards incentives to expand customer base and build loyalty.
Marketing Consultant - WORLDSPAN, Atlanta 1996 - 1999
Computer Reservations System for Travel Agents, Corporations
Performed research and analysis in evaluating product performance, and
competitive functionality, and establishing user support and marketing
direction. Organized and oversaw sales activities and product introductions
at subscriber conferences and trade shows.
Manager, Training and Customer Service
WORLDSPAN, Atlanta 1990 - 1996
Managed training, support and distribution of front and back office travel
reservations systems. Initiated marketing of customized programs designed
to improve quality control, streamline sales and increase profits. Led the
project management team in planning and launching product releases,
ensuring corporate and customer readiness and global product success.
Responsible for departmental staffing, budget management and strategic
planning. Participated in corporate task forces to restructure company.
Supervisor, Training and Customer Service, Marketing Automation
Delta Air Lines, Atlanta 1988 - 1990
Oversaw training development and delivery of travel system products and
processes. Supervised instructor performance and evaluated training
effectiveness and customer satisfaction. Assisted in the design,
construction and operational phases of new training facilities and the
realignment and relocation of staff and departments.
Training Coordinator, Marketing Automation, Delta Air Lines, Atlanta 1985
- 1988
Developed training curricula and reference manuals to support travel
industry software and hardware products. Conducted regional seminars,
workshops, classroom and onsite training and product sales demonstrations.
Sales and Marketing, Delta Air Lines, Jacksonville 1977 - 1985
Handled customer travel arrangements including airline, hotel and car
reservations. Supported and trained sales agents and airport personnel in
fare construction and ticketing principles. Organized and directed
marketing events and promotions.
Education / Other
Licensed Florida Real Estate Sales Agent
Florida State College, Jacksonville FL
DuBois Business College, PA
Courses: CPR/safety, public speaking, documentation/training development,
multi-media development, basic programming
Programs: Salesforce CRM, Microsoft Office (Word, PowerPoint, Excel),
Outlook, Access, Information Mapping, Authorware, Quickbooks, Pagemaker
Associations: Chamber of Commerce, Society for Human Resource Management
(SHRM)
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