Six Sigma Quality

Rouf Bhat

(Lean Six Sigma Certified- Black Belt)

Mob: +91-880******* Email: *****.**@*****.***

Career Highlights

A Certified Six Sigma BB Professional with expertise in execution of Six

Sigma Projects on key pain areas of the organization & business processes.

* Good working knowledge of six sigma tools like FMEA, Pareto, QFD etc.

* Good understanding of hypothesis tests like 1 Sample T Test, 2 Sample T

Test, Regression Analysis and ANOVA, BLR, Chi-Sq, Mood's Median, Mann

Whitney, 1 Sample Sign test etc.

* Rich hands in implementing process improvements and quality initiatives

for desired performance levels and resolving performance bottlenecks.

* Ability to conceptualize and implement solutions for streamlining the

operations & enhancing efficiency.

* Change management with proven track record in bringing about process

efficiencies, reducing costs and increasing revenues.

* Hands on experience of putting together metrics for SLA Management & KPI

Measurement.

* Coordinated all program related activities and managed program level

risks and issues

* Conducted Project Management Reviews (Project Review), Internal Quality

Assurance Reviews (Product / Process Review) and Final Inspection on

QIP's (Tollgate Review)

* Conducted Six Sigma Gap Analysis and defined roadmap for Six Sigma

Initiative in the team members

* Conducted Training on Six Sigma Awareness, 7 QC Tools, Minitab Awareness.

* Reported Key Performance Indicators to the Management using business

metrics & milestone tracker etc.

* Conducted toll-gate reviews of all the Six Sigma phases (DMAIC), applied

business insights and formulate strategic recommendations.

Certifications

* Certified Lean Six Sigma Black Belt (CLSSBB) Professional, AIG, India,

(MA-USA)

* Certified on 9001:2008 Implementer's Program.

* Certified on ISMS 27001 Implementer's program

Green Belt: - Projects Accomplished

Project Details

* Have led and completed the six sigma project on improving Quality Score

for the process using DMAIC methodology.

* Six Sigma green belt project on First Time Right using DMAIC methodology.

* Have successfully completed a project on Market Survey and Customer

Satisfaction for the process to understand the customer needs.

* Six sigma black belt project on "Improvement in Call Handling Time" to

ensure adherence to the defined SLA on CHT using DMAIC methodology.

* Conducted ISO 9001:2008 (QMS) Audit for URS Scott Wilson Pvt. Ltd

(Gurgoan).

* Prepared base level ISO 9001:2008 (QMS) check list for Prognosys Direct

(Noida).

AREA OF EXPERTISE

Quality Assurance

. Worked on improvement projects for achieving continual improvements in

service levels.

. Facilitating the identification of problem areas, solution deployment

and control processes that have been setup.

. Awarded with Certificates for Process Improvement many times for

visualizing the improvement area and providing resolution which were

implemented successfully.

. Involved in add-on assignment of 'Process Mapping', which include

coordination with various process experts, understating process flows,

preparing training materials, and preparing process maps etc.

Team Management

. Interacting with Support functions for staffing & scheduling

requirements, performance reporting etc.

. Determining training needs of team members; conducting suitable

training programs to enhance their operational efficiency leading to

increased productivity.

Six Sigma & Lean Methodology

. Maintaining and ensuring stringent adherence to quality standards,

identifying gaps and ensuring corrections & corrective actions.

. Ensuring adherence to quality standards, implementing stringent

quality control systems and reduce rejection level & rework.

. Implementing & executing various quality improvement projects on

various quality systems via Six Sigma

. Identifying and removing the Non Value Adding Steps though Value

Stream Mapping.

Professional Experience

Cognizant Technology Solutions India Pvt. Ltd, Gurgaon (March'2014 - Till

Date)

Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion

for client satisfaction, technology innovation, deep industry and business

process expertise, and a global, collaborative workforce that embodies the

future of work. With over 50 delivery centers worldwide and approximately

171,000 employees as of December 31, 2013, Cognizant is a member of the

NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is

ranked among the top performing and fastest growing companies in the world.

Sr. Process Executive (Operations, MIS & Reporting)

Key Responsibilities:

> Working at site location of Google India Pvt. Ltd for Sales Engine.

> Creating, managing and developing new standards for advertising.

> Closing and following up the cases raised in the queue within the

given TAT.

> Pro-active participation in the skip level meetings along with the

management and team on monthly basis.

> SPOC for specific review meetings with Black Belts / Sponsors on

process improvement projects.

> Root Cause Analysis on critical cases to avoid escalations from

Account managers or Client.

> Keeping a close look on the SLA metrics to avoid Client dis-

satisfaction.

> SME for Reporting and Campaign Implementation for regions of

Australia, North America, Asia and Pacific and Europe and Middle East

Asia.

Barclays Shared Services (I) Pvt. Ltd, Noida (Nov'2010 - May'2012)

BSS started operations in 2007. In just five years it has grown

significantly and now employs over 7000 people across three sites, handling

a wide range of processes for businesses across Barclays. BSS is a ISO

27001 certified organization.

Senior Executive (Operations Credit Cards Fraud Detection)

Key Responsibilities:

> Operations & Process Improvement management with focus on End

customer, client & stakeholders.

> Responsible for driving process improvement initiatives

> Effective collection of data by accurately collecting, auditing,

processing, presenting and forecasting.

> Facilitate coordination and liaison with customers, business teams,

various support functions/departments in India and Africa to

facilitate service delivery with Operations.

> Prepare admin related report like Attrition, Attendance, Absenteeism,

& Production hours.

> Quality check of transactions processed on daily basis with complete

emphasis of defect reduction.

> Monitoring of transactions in queue to avoid spillover.

Infin Solutions Pvt. Ltd, Srinagar, J&K (Dec'2009 - Sep'2010)

Infin Solutions (P) Limited is a strategic business associate and business

outsourcing partner for companies across India offering integrated and end

to end solutions.

Process Manager (Operations)

Key Responsibilities:

> Age Analysis & Root Cause Analysis for the workflow and providing

information to the onshore team for Process reporting.

> Organize meetings to discuss current reports, identify action plans

and forecast future developments.

> Responsible for driving Process Improvement Initiative.

> Investigate discrepancies and work closely with IS/Operations

department to solve quality issues.

> Creating & Maintaining SOP's for various work threads and ensuring

their periodic review.

> SPOC for tracking, reviewing & prioritizing faults.

Onicra Credit Rating Agency of India Ltd, J&K (June'2005 -May'2008)

Onicra Credit Rating Agency is one of the leading Credit and Performance

Rating agencies in India. It provides ratings, risk assessment and

analytical solutions to Individuals, MSMEs and Corporates. ONICRA plays a

central and critical role in collecting and analyzing a variety of

financial, operational, industry and market information, synthesizing that

information, and providing autonomous, reliable assessments of the entity,

thereby providing stakeholders with an important input into their decision

making process.

Team Leader (Operations)

Key Responsibilities:

> Increase the morale and coordination of the team to synthesize the

whole process.

> Auditing of sales with 100% effective rate.

> Providing 100% Service Assurance to the Clients and providing the

Daily Activation Report to the Clients within TAT.

> Handling team with minimal NCNS. Taking Internal and External Audits

for better production and to meet quality standards.

> Taking care of all the internal & external Escalations through proper

mode of communication.

> Building customer relationships to get repeated business.

> Weekly Report Analysis with continuous feedbacks to the team about the

process improvements, challenges and performances.

Educational Qualification

* Bachelor of Science from Kashmir University, J&K.

* Intermediate in Mathematics from JKBOSE, J&K.

Skills & Area of Interest

Technical : MS-Office (Microsoft Word, Excel, PowerPoint, MS

Visio), Minitab, Internet Explorer, Outlook

Personal Details

Father's Name : Mr. Ghulam Ahmad Bhat

Date of Birth : February 6

Passport No : H3626547

Language Known : English, Hindi

Marital Status : Single

(Rouf Bhat)

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