Customer Service Administrative Assistant

WHITNEY TAFOYA

*** ******* ***, #*** *******, CA 94610 (H) 415-***-**** (C) 415-***-**** *********@*****.***

Professional Summary

Highly competent professional who can be trusted with even the most confidential projects. Excels in turning disorganized

environments into smooth running operations and overhauling administrative processes to improve accuracy and efficiency.

Self-starter and quick-learner.

Skills

Technically-adept with Microsoft Office Suite Appointment setting

Conference planning

Works well under pressure

Excellent communication skills

Social media knowledge

Experienced planner and coordinator

Team building

Accurate and detailed

Performs with a sense of urgency

Meets or exceeds goals

Intuitive problem-solver

iContact and Keynote

Salesforce

Google apps, email, docs and calendars

Work History

05/2013 to Current

Executive Administrative Assistant

Avalon Bay Communities – San Jose, CA

Reporting directly to 5 Vice Presidents of construction/redevelopment in 3 different time zones, Managing

correspondence, reports, meeting minutes and memos for departmental staff.

Creating and maintaining databases and spreadsheet files.

Preparing departmental reports by collecting information and presenting in an organized manner.

Preparing consultant agreements/change orders, processing insurance paperwork and related items.

Processing invoices.

Maintain all development files.

Arranging meetings and coordinating travel itineraries.

Processing expense reports.

Created detailed expense reports and requests for capital expenditures.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Assisted with event planning, including associated travel and logistical arrangements.

Completed data entry, tracked resumes and maintained the applicant tracking system.

Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

Obtained signatures for financial documents and internal and external invoices.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Coordinated board and committee meetings, including schedules and information preparation and distribution.

Compiled annual recommendations for end of fiscal year budgets.

Served as corporate liaison between the finance, IT and marketing departments.

08/2009 to 05/2013

Leasing Associate/Consultant

Riverstone Residential – Los Angeles, Orange County, San Jose, CA

Manage the sales process, from start to finish; presenting apartments and communities in a compelling way, overcoming

objections, building relationships and creating excitement.

Demonstrate strong sales and customer service, organizational, multi-tasking and communication skills.

Lease up experience at multiple properties.

02/2010 to 02/2013

Administrative Assistant

Watermarke Towers – Los Angeles, CA

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Education

High School Diploma:

Woodland High School - Woodland, CA

Orange Coast College - Costa Mesa, CA

Bachelor of Arts : Mass Comm.

Devry University - Online

Graduating December 2014

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