Manager Customer Service

David Ziembko, M.B.A

**** ******** **** ****** *** L Mechanicsville, VA 23111

804-***-**** ********@*******.***

Summary

Innovative leader possessing demonstrated strong analytical capabilities and problem solving skills leading to sales

increases, profitability improvements, working capital reductions and process improvements. Results oriented

Owner/Manager with proven expertise in:

Materials Management Supply Chain Management

Productivity Improvements Operations Management

Experience

Maid Brigade, Richmond, VA 2003-2014

Operations Manager

Owned and operated the Maid Brigade residential cleaning franchise. Responsibilities included managing sales

performance, customer acquisition and employee retention, increasing levels of free cash flow.

• Increased revenue per maid hour from $22/hr to $34/hr

• Improved customer cancellation rate per 100 cleans from 4.3 to 2.0

• Increased scheduling efficiency from 60% to 80%

• Developed advertising plan increasing customer count by 250%

Black and Decker, Charlotte, NC 2001-2003

Materials Manager

Directed the materials function of the Kwikset pack-to order operation. Responsibilities included working capital

management, supply chain performance and inventory control in support of the operations group.

• Developed inventory strategies and objectives resulting in a 44% reduction from

$10.3 to $5.8 million, increasing annualized inventory turns to nine from four.

• Improved internal supply chain delivery performance over 100%, supporting the over delivery

of 2002 financial commitments.

• Provided leadership for the inventory accuracy team, increasing warehouse location accuracy

to 95%.

• Developed accountability program with inventory logistics manager resulting in increased

material handler productivity of 26%.

The Stanley Works, Hardware Group 1985-2001

Richmond, VA

Materials Manager 1995-2001

Managed a staff of four materials professionals responsible for all logistics and scheduling functions from materials

receipts to warehoused finished goods shipments.

• Implemented pull-based inventory management systems resulting in a $1.6 million

decrease in finished goods inventory, a 26% reduction.

• Served as a member of senior plant management team, achieving a $2.3 million cost

reduction during 1999.

• Completed production plans for plant closing, accelerating the project by 30 days

without impacting customer service.

Operations Manager 1994-1995

Directed five supervisors for a three-shift, 300-employee metal stamping, metal finishing, assembly and packaging

operation.

• Managed a 25% increase in production volume while achieving a 7.4%

productivity increase.

• Achieved a 98% fill rate for units shipped.

Team Facilitator 1990-1994

Supervised and trained 60 associates across four manufacturing departments, insuring service goals and profit

targets were met.

New Britain, CT

Production Supervisor/Planner 1988-1990

Production Planner 1986-1988

Production Expediter 1985-1986

Education

Masters of Business Administration

University of Connecticut, Storrs, CT

Bachelors of Science in Marketing/Finance

Central Connecticut State University, New Britain, CT

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