Sales Customer Service

Carmen Espada

832-***-**** - ***********@*****.***

Drilling Rigs, Pumps, Valves, Oilfield, OCTG, Technical, Marine, &

Industrial Equipment Sales

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Education: Bilingual: English & Spanish

2002 MS Texas Southern University, Houston, TX

Master of Science (MS) in Industrial Technology

1992 B.B.A. Inter American University of Puerto Rico, San Juan, PR

B.B.A. in Marketing & B.A. in Business Administration

8/2013 - Present PT - PetroStone Energy & COIC-China Offshore Int'l Corp

Houston, TX

Director of International Business Development

Business Development & Sales of Drilling Rigs, Jack-Ups, OCTG, drilling and

oilfield equipment.

Technical sales, proposals (USD $ 80M+) & business development for

International markets.

Aggressively build business relationships throughout (Mexico, US, China &

Latin America)

Follow with current leads and opportunities, identify global prospect needs

for drilling rigs.

09/2011- 05/2013: TTGM International (USA)- OEM Manufacturer

Houston, TX

Tianjin Dehua Petroleum Equipment Manufacturer Co, Ltd.- China-Dubai-

Ecuador-Colombia

Latin America Sales Manager - OCTG Global Oilfield & Drilling Equipment

Manufacturer

International, USA & Latin America sales, technical support and business

development for oilfield & drilling equipment such as API OCTG & Pipelines,

specifications, and applications: CSG/TBG, Premium Connections, Drill/Line

Pipes, ERW, Downhole motors, Drill bits, and more.

Prepared proposals documentation, tenders & freight for international

commercial transactions. Sales orders, manufacturing, import, export and

delivery of Oilfield & drilling equipment.

Participated in global industry trade shows (OTC), seminars, meetings &

events.

Major Accomplishments:

Drove $1.5M annual sales increase. Successfully negotiated multimillion

proposals (over $10M) and closed new sales consistently.

Advised senior management (the president) on best routes and strategies to

implement.

Registered TTGM International Colombia, SAS and managed the daily

operations.

01 - 05/2011: Tideland Signal Corp (TSC) -Manufacturer

Houston, TX

Freeman & Leonard - Short term contract

Latin America Sales Coordinator- Global Marine Aids to Navigation Mfg -

ISO 9001

Management and coordination of Latin & Central America sales orders on UNIX

MK-MFG.

Sales & Technical support on marine & navigation products to international

agents and clients.

Prepared proposals, quotations, contract reviews, Incoterms and shipping

for international trade. Sales, order production, manufacturing, import,

export and delivery of industrial marine products such as polyethylene

buoys, marine lanterns, fog signals, solar power systems, offshore systems,

LED products, lighting technologies, range lights, and radar beacon/racons,

including non-explosive products for offshore rigs.

USA-Brazil-Mexico-Ecuador-Panama-Chile-Argentina- Colombia-Venezuela-Peru,

& more.

Major Accomplishments:

Adopted proactive approach to sales promotions-Contacted regional team for

order and payments status. Optimized bids, sales and production procedures.

Improved and contributed insights to marketing activities.

08/2009 - 12/2010 BP / British Petroleum / Kelly Services

Houston, TX

Kelly Services - Long term contract

Team Lead / Deepwater Horizon Response Global Center- Gulf of Mexico Oil

Spill

Assisted with all issues related to the Gulf of Mexico oil spill (Macondo

well explosion) for efficient routing. Document into the Database system

all global responses and report on wildlife in distress, oil sighting,

booms, waste management, illness, fraud, vessels/boats, HAZMAT/safety

trainings, environment issues, products/equipment, services, drawings, and

technical/technology issues. Lead, coach and supervised other 12 team

members. Translation of technical documents in English and Spanish.

Major Accomplishments:

Assisted and contributed BP's global response center in solving severe

issues related and have been produced due to the Gulf Coast Oil Spill.

Supervised customer service professionals to ensure leading practices and

responses.

05/2008 - 08/2009 Planet Funk Academy/Welling Films

Houston, TX

1 Operations Assistant - PT/Short term

contract/Independent Contractor

Managed daily operations, sales, event planning, shows, movie filming, and

memberships.

01/2006 - 01/2008 Casiano Communications - Media/Press

San Juan, PR Manager, Marketing Database Management & Call Center -

Reported to the President

Management of daily operations in three departments of a major bilingual

publisher of periodicals and magazines. Business analysis and project

management.

Database analysis, creation, and validation for leads generation and

marketing campaigns. MS Excel and SQL-based report writing software.

Managed a call center, database and circulation department with more than

35 associates. Managed the Sales, Renewals, Customer Service, E-Business &

Subscriptions.

Generated database reports for media, brand marketing/event campaigns,

direct & e-marketing for more than 15 bilingual publications in US and the

Caribbean.

Human Resources policies and procedures including hiring, full & part time

recruiting, training, long & short term contracts, payroll, terminations

and performance.

08/1999 - 01/2006 Public Schools Contracts Houston,

TX

Clients: Northwest Prep Academy, La Amistad Acad, Houston Gateway Academy,

Energized for Excellence Acad (Charter Schools), SER, Houston Ind School

District (HISD)

Teacher - Computer / Spanish

Taught MS software applications: Microsoft Word, Publisher, Excel,

PowerPoint, Keyboarding, the Internet, PLATO, Computers/Technology Science,

and Outlook.

Taught Spanish courses. Prepared curriculum and lesson plans.

Managed and maintained the computer lab classroom in safety and optimum

conditions.

01/1996 - 05/1999 Houston Community College System (HCCS)

Houston, TX

Job Developer / Career Specialist School-to-Work Program (STW)

Federal Grant

Coordinated and implemented the School-to-Work marketing plans into

curriculums of HISD schools. Responsible for developing collaborative

partnerships and program development. Curriculum design and implementation

published.

Provided services in College Academics, Admissions, Enrollment, Job

Placement, Human Resources and hiring practices. Participated in the

Advisory Board committees.

1990 - 1996 Advanced Microcomputer Technologies (AMT)

San Juan, PR

Sales & Marketing Manager - Technology - Reported to the President

Sales, Service and Business Development. Directed, coordinated, supervised,

and implemented all marketing, selling, training and systems support of

hardware, software, computer systems, technical/repair services and

networks for US and the Caribbean.

2 Purchasing/Buyer

Responsible for daily purchasing activities of computers, equipment &

supplies.

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